Managing and Resolving Conflict

Duration 1 Day

Who should attend?

Anyone who is or could be involved in conflict situations and who need the confidence to bring about a positive resolution.

Learning Outcomes

  • Understand the root causes and nature of conflict
  • Better understand of how personalities can have a bearing on conflict escalation and resolution
  • How to recognise and anticipate emerging conflict
  • Manage and resolve conflict
  • Resolve conflict to produce more positive outcomes
  • Identify and deal with behaviours which trigger conflict

Course Content

  • Possible causes of internal conflict, e.g. personal versus business objectives/values
  • Causes of interpersonal friction at work, including bullying and harassment
  • The effects of conflict on performance and the individual at work
  • Stages in the development of conflict
  • The manager’s responsibility in minimising and resolving conflict, and techniques to achieve this
  • Ways to create harmony at work and engender a positive atmosphere

ILM Accredited Centre

Credits 1

These credits can be counted towards an ILM level 3 Qualification upon completion of a work based assignment.