Concepts of authority and power; responsibility and accountability
Differences between managing in public, private and voluntary sectors
Processes of delegation and empowerment Factors influencing behaviour at work; theories of motivation and their
application to individuals, including incentives and rewards
Strategies to encourage managed risk-taking and to learn from failure
The characteristics and behaviours associated with initiative, leadership,
creativity and innovation, and how to foster them
Need for performance assessment, and provision of development and/or
counselling where necessary
Relationship between team performance and organisational goals and objectives
The Balanced Scorecard
Quality initiatives such as TQM
Techniques to evaluate team performance
Feedback, recognition and reward techniques to support, motivate and monitor
Characteristics of groups and teams, team membership and leadership
Methods to promote trust and respect within the team Concepts of authority and power; responsibility and accountability
Differences between managing in public, private and voluntary sectors
Processes of delegation and empowerment
Factors influencing behaviour at work; theories of motivation and their
application to individuals, including incentives and rewards
Strategies to encourage managed risk-taking and to learn from failure
The characteristics and behaviours associated with initiative, leadership,
creativity and innovation, and how to foster them
Need for performance assessment, and provision of development and/or
counselling where necessary
Relationship between team performance and organisational goals and objectives
The Balanced Scorecard