This comprehensive one-day course empowers managers to effectively lead, motivate, and retain Generation Z talent. Participants will move beyond stereotypes to master practical techniques for feedback, coaching, and aligning commercial goals with a purpose-driven mindset. The curriculum addresses the 'anxiety gap' managers feel, explores conflict resolution, and provides actionable strategies for the modern, hybrid workplace.
Do you understand what makes Gen Z tick?
This one-day course gives managers the clarity and confidence to lead them well.
You’ll move past stereotypes and learn how to motivate, retain, and get the best from your younger team.
Gain practical tools for feedback, coaching, and aligning purpose with performance.
Bridge the anxiety gap — yours and theirs — and build trust in hybrid or office settings.
Walk away with a purpose-led approach that works, whether you're managing one Gen Z hire or a whole team.
Available as an open course, closed group session, or one-to-one coaching.
Counts towards six CPD hours.
To find out more, contact us at lets talk at e q v dot co dot uk.
Counts towards 6 CPD Hours1 Day9:00 - 5:00 for GroupsOpen Public & Closed Group
Please reflect on one or more of the questions below and come prepared to discuss your responses during the session.
Self-Assessment: On a scale of 1–10, how would you rate your current skill level in this subject? What factors influenced your rating?
Development Focus: Identify one specific behaviour, skill, or capability you would like to improve or develop further.
Relevant Examples: If possible, bring one or two relevant examples or scenarios from your experience that you would be willing to share with the group.
What You Will Learn
Deconstruct the 'Gen Z' mythos and understand their core values, drivers, and workplace expectations.
Address and overcome the 'Manager's Anxiety' regarding Gen Z retention and authority.
Adapt communication styles to bridge the gap between traditional management and digital-native preferences.
Apply a purpose-led coaching framework to motivate staff with varying levels of engagement.
Deliver difficult feedback using the B.I.F. model to build trust rather than defensiveness.
Navigate specific conflict scenarios including 'quiet quitting', remote isolation, and social media friction.
Translate commercial business values into a language that resonates with the younger workforce.
Foster emotional intelligence to manage mental health disclosures and 'feedback freezes' effectively.
Your Post-Course Challenge
Within 30 days, hold one conversation with a Gen Z team member using the Purpose-Value-Action loop.
Translate one piece of corporate jargon into plain English for your team.
Reflect on how your feedback style has changed and share your experience with your manager.
Counts Towards 6 CPD Hours
This course contributes 6 hours of Continuing Professional Development. Delegates can log these hours as evidence of structured learning for professional bodies and employers.
This course is designed for managers and team leaders who are navigating the evolving dynamics of a multi-generational workforce, particularly those seeking to better understand and engage with Generation Z employees. It supports professionals aiming to strengthen their leadership approach in hybrid and fast-changing work environments.
This course is ideal for:
New managers who are building their confidence in leading younger teams and setting clear expectations
Team leaders looking to improve communication and motivation across generational differences
HR professionals supporting managers in talent retention and engagement strategies
Department heads aiming to align team performance with organisational goals while fostering inclusivity
Hybrid workplace coordinators managing remote and in-office Gen Z staff
Experienced supervisors wanting to refresh their approach to feedback and conflict resolution
No prior experience needed
The course is accessible to professionals at various stages of their management journey, with no specific prerequisites required. It is designed to be inclusive and practical, welcoming those new to people management as well as those looking to refine their existing skills.
What you will take away
Delegates will leave with greater confidence in managing Gen Z talent, equipped with adaptable strategies to improve team engagement, communication, and retention. You will gain insights that help bridge generational gaps and foster a more cohesive, purpose-driven workplace culture.
For Groups & Teams
We can deliver this training session in several ways to suit your organisation’s needs:
Open Public Course
Join delegates from other organisations on a scheduled date
Closed Group
Exclusively for your team, using your real scenarios
In Person
Face-to-face at your premises or a venue of your choice
Virtual
Live, interactive online delivery via Teams or Zoom
One-to-One Coaching
Personalised sessions tailored entirely to you
Have two or more people to train?
You may want to consider a closed group course. Benefits include:
Cost effective for teams
Choose a date to suit you
Customise content and timings
No minimum delegate numbers
Uses your real-world scenarios
Builds shared language in your team
Contact us on [email protected] to discuss specific dates and delivery requirements.
How Our Tutor-Led Courses Are Delivered
Before the day
Delegates are given pre-work to complete before attending. This ensures everyone arrives with relevant context and real scenarios from their own experience, so learning is immediately relevant and actionable from the first minute.
On the day
Our sessions are participative and highly interactive. We don’t do “death by PowerPoint” — instead, the day includes a variety of engaging activities throughout:
Real-world casework using your scenarios
Practical hands-on exercises
Real Play (not role play) simulations
Peer learning and group discussion
Case studies and scenario work
Facilitated discussion and structured reflection
What you leave with
Participants leave with:
Practical tools — frameworks and models you can use straight away
Clear action plans — specific next steps tailored to your role
Greater confidence — built through intensive, realistic practice
Skills you can apply immediately — not theory, but techniques tested during the day
After the day
Post-session measurements and a 30-day challenge ensure that learning is embedded and behaviour change is sustained.
Key Features
Course Duration is 1 Day
Engaging tutor led event
Comprehensive course materials
Certificates of attendance
Access to Customer Portal (course bookers)
Course Guarantee
Priced per delegate per day for open public course
£449.00 Plus VAT
Can’t see a suitable date? Please request a date here
Payment available via all major credit cards or Invoice. All options available during the online booking process.
