Course Duration is 2 Days

£399.00 Plus VAT

Business Benefit

This programme aims to give practising or potential first line managers the foundation for their formal development in this role. The qualification does this by developing basic management skills. All attendees qualify for Studying membership with a range of benefits including: Harvard Business Publishing online books, Career development Advice, Information on networking events around the UK, Edge Online – a regular management magazine, Discounts on a range of lifestyle services.

How to Book

If you are interested in booking this course, then please select an available date and then click book now to complete the booking.

Who Should Attend

Attendees will normally be either practising or aspiring first line managers.

Learning Outcomes – by the end of this course you will be able to…

Managing performance
Each of the above has an associated assessment associated to prove learning has taken place
Each Award programme is run over a 3 month period

Course Content

The qualities of leadership
The leader’s roles and responsibilities
Differences and similarities between leadership and management
Leadership models and their significance for task performance, culture and relationships
Leadership behaviours and the sources of power
Identification, development and appropriate choice of personal leadership styles and behaviours
The role of trust and respect in effective team leadership
The purpose and value of formal and informal performance assessment at work (formal assessment includes performance review/appraisal)
Ways to ensure fair and objective assessment (including objectives and on-going monitoring)
Preparations necessary for effective, valid and reliable assessments
Roles and responsibilities of individuals in the performance assessment process
Appropriate assessment records
How to conduct formal appraisals
The relevance of SMART objectives, and how to set them
How to set performance standards
How to measure performance against agreed standards
A range of methods for measuring performance and how to select the ideal one
Techniques for performance monitoring and evaluation
Range of performance improvement methods available to the manager
The importance of feedback to improve performance
Principles for giving effective feedback on performance