Providing Quality To Customers
£425.00 Plus VAT
Have more than 2 delegates? Talk to us about our closed group courses.
Delivery Method
Open Public Courses – Virtual Delivery Only Closed Group Courses – Face To Face and Virtual Delivery
Business Benefit
This course equips participants with practical tools and strategies to confidently demonstrate and communicate the quality of their products or services. By learning how to align internal standards with customer expectations, present compelling evidence of quality, and build lasting trust, attendees will enhance customer satisfaction, strengthen brand credibility, and support long-term business success.
Who Should Attend
This course is designed for professionals across customer-facing, operational, and quality-focused roles who are responsible for demonstrating the value and reliability of their products or services. Ideal for anyone who plays a role in building customer trust, communicating standards, or ensuring consistent delivery of quality.
Learning Outcomes
Understand how customers perceive quality and what factors influence their trust and satisfaction.
Recognise measurable standards and benchmarks that demonstrate quality.
Use tools such as testimonials, case studies, certifications, and performance metrics to support quality claims.
Learn techniques for articulating value and reliability in ways that resonate with different customer types.
Develop strategies for handling objections and reinforcing trust.
Understand how ongoing feedback and refinement contribute to long-term customer satisfaction.
Ensure that operational practices support the quality standards promised to customers.
Course Content
Understand who our customers are and why quality is important to them
Understand the difference between Quality Assurance and quality control
Look at methods that play a part in ensuring you are a quality organisation
Understand the need for SLA’s
Look at the need for Performance management in maintaining quality
Understand the need for quality standards and policies
Look at how your team can improve quality
How to Book
Dates below represent open public courses only. To book this course, please select an available date and click the book now button below to complete the booking by Credit Card or via Invoice. Have two or more people to train – you may consider a closed group course. Contact us on [email protected] to discuss specific date and delivery requirements.
Payment available via all major credit cards or Invoice. All options available during the online booking process.
The purpose of your training is learning new skills and/or changing behaviour. We can help you measure this!
Post-course, to evaluate how successfully the attendees are doing this, delegates can attend a Workplace Implementation session during the skills transfer period. This additional session lasts for 2.5 hours.
During the Workplace Implementation session the individuals will either on a 1-2-1 basis or as a group discuss the challenges and successes they have experienced during their skills transfer period.
This will include what they are doing differently as a direct result of the training and how this has positively impacted the organisation.
This is an excellent way to encourage the learning, support the skills transfer into the workplace and act as a measure to evaluate the training.
We compile this information into a report so that you have evidence of your return on investment.