Simple ways to recognise, investigate and analyse problems
Objective setting in relation to problems
Brainstorming and creative thinking techniques
Difference between data and information
How to calculate and use simple averages and basic summary statistics
How to prepare and use grouped data and tables
Interpretation of charts and diagrams
Methods of indexing, referencing and structuring qualitative information
How to evaluate options
The importance of adequate and relevant information for effective decision-making

Identification of what information is relevant to specific decisions
Simple decision making techniques
Effective presentation of a case i.e. providing facts and evidence, not just opinion
Monitoring and review techniques to evaluate outcomes of problem solving activities