Managing Performance

Managing Performance

This course equips managers with the practical skills to align individual performance with organisational objectives, ensuring every team member contributes meaningfully to strategic success. Delegates will learn how to set clear, measurable targets using the S.M.A.R.T. framework, break down long-term goals into actionable steps, and foster genuine employee engagement through evidence-based psychological techniques. They will also gain confidence in monitoring progress proactively, addressing shortfalls collaboratively, and delivering constructive feedback using the S.B.I. model — even in emotionally charged conversations. This training empowers leaders to build high-performing, accountable teams where performance is not just managed, but continuously improved.

Counts towards 6 CPD Hours 1 Day 9:00 - 5:00 for Groups Open Public & Closed Group
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Pre-Course Reflection

Please reflect on one or more of the questions below and come prepared to discuss your responses during the session.

  • Self-Assessment: On a scale of 1–10, how would you rate your current skill level in this subject? What factors influenced your rating?
  • Development Focus: Identify one specific behaviour, skill, or capability you would like to improve or develop further.
  • Relevant Examples: If possible, bring one or two relevant examples or scenarios from your experience that you would be willing to share with the group.

What You Will Learn

Align individual contributions effectively with broader organisational goals
Apply S.M.A.R.T. criteria to create robust, measurable performance targets
Utilise psychological techniques to secure genuine employee buy-in
Deconstruct long-term strategic goals into manageable short-term targets
Implement proactive monitoring systems to track progress against plans
Develop collaborative strategies to address and make up performance shortfalls
Apply the S.B.I. model to deliver constructive feedback on missed targets
Navigate emotional reactions during difficult performance conversations

Your Post-Course Challenge

  • Within 30 days, apply the 'Timetable for Success' method to one current team goal
  • Use the Performance Equation to diagnose one current performance shortfall
  • Deliver one piece of constructive feedback using the S.B.I. model
  • Reflect on how your approach to performance conversations has changed

Counts Towards 6 CPD Hours

This course contributes 6 hours of Continuing Professional Development. Delegates can log these hours as evidence of structured learning for professional bodies and employers.

Key Features

Course Duration is 1 Day

Engaging tutor led event

Comprehensive course materials

Certificates of attendance

Access to Customer Portal (course bookers)

Course Guarantee

Priced per delegate per day for open public course

£449.00 Plus VAT

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Payment available via all major credit cards or Invoice. All options available during the online booking process.