Microsoft Outlook Intermediate

Course Duration is 1 Day

From: £285.00 Plus VAT (per person)

Have more than 2 delegates? Talk to us about our closed group courses.

Delivery Method

Open Public Courses РVirtual Delivery Only  Closed Group Courses РFace To Face and Virtual Delivery

Business Benefit

Communicating with email is now an essential part of anyone’s job and ensuring that effective use of this tool is a must for any business.

Who Should Attend

Delegates who wish to extend their knowledge of Outlook past the every day usage to make the best use of all the tools Outlook offers.

Learning Outcomes

Mailbox Maintenance and Sharing: Learn to effectively maintain and organise mailboxes. Understand how to share mailbox folders with other users.
Create PST Files: Master the process of creating and managing PST (Personal Storage Table) files for email and data storage.
Email Composition Using Word as Editor: Discover how to compose and format emails using Microsoft Word as the editor within Outlook.
Explore Recurring Tasks: Understand and utilise the capabilities of recurring tasks in Outlook for efficient task management.
Customisation: Learn how to customise Microsoft Outlook to suit your specific preferences and requirements, enhancing your productivity and user experience.

Course Content

Archive and Mail Data Files: Learn how to archive and manage your email and data files to keep your mailbox organized and prevent it from becoming cluttered.
Sharing Data / Folder Permissions: Understand how to share Outlook data and set folder permissions to collaborate effectively with colleagues or team members.
Advanced Scheduling & Tasks: Explore advanced features for scheduling appointments, meetings, and managing tasks efficiently within Outlook.
Contacts: Dive deeper into contact management, including creating and organising contacts for professional communication.
Mailbox Rules: Set up rules to automate email management tasks like sorting, categorising, and forwarding messages.
Public Folders: Learn how to use public folders for sharing information, calendars, and resources within your organisation.
Find & Filter Messages: Master techniques for quickly finding and filtering messages to streamline email management.
Sort Messages Using Multiple Criteria: Customise how you sort and organise your email messages based on multiple criteria.
General Outlook Settings: Explore various general settings in Outlook to tailor the application to your specific needs and preferences.
Modify Message Settings: Customise the appearance and behavior of email messages to suit your requirements.
Insert a Hyperlink: Learn how to insert hyperlinks into Outlook messages or documents for easy navigation.
Track Assigned Tasks: Keep track of tasks assigned to you or by you and monitor their progress.
Customizing Outlook & Toolbar: Personalize your Outlook experience by customising the user interface and toolbar to improve productivity.
Create a Folder Home Page: Create customised folder home pages to display relevant information and shortcuts.
Locating Outlook Items: Discover advanced search and filtering options to locate specific items within your Outlook mailbox.
Manage Junk Email: Effectively manage and filter out junk email to maintain a clutter-free inbox

How to Book

Dates below represent open public courses only. To book this course, please select an available date and click the book now button below to complete the booking. Have two or more people to train – you may consider a closed group course. Contact us on [email protected] to discuss specific date and delivery requirements.


Measuring The Success


The purpose of your training is learning new skills and/or changing behaviour. We can help you measure this!

To evaluate how successfully the attendees are doing this, delegates can attend a Workplace Implementation session during the skills transfer period. The cost of the session is £595+VAT delivered virtually and lasts for 2.5 hours.

During the Workplace Implementation session the individuals will either on a 1-2-1 basis or as a group discuss the challenges and successes they have experienced during their skills transfer period.
This will include what they are doing differently as a direct result of the training and how this has positively impacted the organisation.
This is an excellent way to encourage the learning, support the skills transfer into the workplace and act as a measure to evaluate the training.

We compile this information into a report so that you have evidence of your return on investment.