New and Existing Manager Training

Course Duration is 2 Days

£850.00 Plus VAT (per person)

Have more than 2 delegates? Talk to us about our closed group courses.

Delivery Method

Open Public Courses – Virtual Delivery Only  Closed Group Courses – Face To Face and Virtual Delivery

Business Benefit

To develop existing or new and potential managers and leaders to embrace key management skills and attitudes within a contemporary and progressive business environment.

Who Should Attend

New first line managers or existing managers that need to refresh their skills

Learning Outcomes

Explain the role of the Manager and how to manage performance
Show how to deal with difficult situations and problem-solve effectively
Communicate effectively and regularly to inform team members
Demonstrate taking responsibility and maintaining high integrity as a manager
Recognise the value of good delegating, planning and prioritising
Be updated and aware of the latest theories, thinking’s and techniques
Understand unconscious bias and the difference between equality, equity, diversity and inclusion

Course Content

Day 1

Key management skills

Getting things done.
Caring for individuals in a practical and appropriate manner.
Building a team and creating teamwork in face-to-face, hybrid or remote settings.

Understanding team-member expectations of the manager

What is an outstanding manager and what is a poor manager?
What does your team expect and want from you? Is this realistic? Can you deliver on this?
What does your team think of you and why is this?
Would you have yourself as your own manager?

Contemporary and progressive management

Normalisation of remote or hybrid working. A practical and fair approach.
Employment Relations (Flexible Working) Act 2023 which comes into force 6 April 2024.
Accelerating the use of technology, including AI, to manage a team effectively.
Exploring the potential differences between Gen Z, Millennials, Gen X and Boomers, and how to manage across these complex demographics.

Understanding and protecting yourself from unconscious bias (UB)

Understanding UB and the impact it can have on staff – particularly ‘micro-aggressions.’
Guarding against the most reported types of bias (ACAS).
Managing yourself and others to reduce or eliminate UB.

Equality, equity, diversity and inclusion

The difference between equality, equity, diversity and inclusion.
The Equality Act of 2010. Case studies and how managers can avoid inadvertent breaches, and the potential consequences and potential huge costs if not.
The Worker Protection (Amendment of Equality Act 2010) Act 2023 which comes into force in Oct 2024 and demands extra protection for workers against sexual harassment.

Day 2

Building a high-performing team

A practical application of three theories. 1) Blanchard and Hersey’s Situational Leadership. 2) Balancing your approach using John Adair’s Action-Centred Leadership. 3) Recognising inhabitants of the ‘Energy-Attitude’ matrix and what to do about it.
Motivating your team. A practical approach using Dean Spitzer’s ‘Supermotivation.’
Using ‘Supermotivation’ for effective delegation.

Performance management and appraisals

Understanding the process and recognising the pitfalls.
Demonstrating enthusiasm and assertiveness towards achieving day-to-day activities.
The key skills of setting, monitoring and appraising performance of individuals in a fair and equitable manner.
Ensuring that remote and hybrid workers are not forgotten and receive the same levels of professional attention.
Managing conflict and having difficult conversations using an evidence-based approach.

Coaching for improved performance

Understanding the coaching continuum and the power of ‘non-directive’ coaching (NDC).
Applying NDC within the context of other coaching strategies.
Dong this remotely.

Influence without authority

The skills of principled persuasion.
A review of the psychology of persuasion using Robert Cialdini’s work.

Time management

Understanding the ‘time-delusion’ and our responsibilities.
The difference between stress and motivation in relation to long hours.
The difference between efficiency and effectiveness.
Steven Covey’s priority approach: Urgent v Important.
Understanding why we procrastinate, and what we can do about it.
‘Inside the mind of a master procrastinator.’ A TED talk by Tim Urban (2016).
Top time-management tips that can work for anyone, anywhere.


Your commitments after this event.
Reviewing with your manager to ensure you get the support to implement your learning

How to Book

Dates below represent open public courses only. To book this course, please select an available date and click the book now button below to complete the booking. Have two or more people to train – you may consider a closed group course. Contact us on [email protected] to discuss specific date and delivery requirements.


Measuring The Success


The purpose of your training is learning new skills and/or changing behaviour. We can help you measure this!

To evaluate how successfully the attendees are doing this, delegates can attend a Workplace Implementation session during the skills transfer period. The cost of the session is £595+VAT delivered virtually and lasts for 2.5 hours.

During the Workplace Implementation session the individuals will either on a 1-2-1 basis or as a group discuss the challenges and successes they have experienced during their skills transfer period.
This will include what they are doing differently as a direct result of the training and how this has positively impacted the organisation.
This is an excellent way to encourage the learning, support the skills transfer into the workplace and act as a measure to evaluate the training.

We compile this information into a report so that you have evidence of your return on investment.