This course provides delegates with a comprehensive understanding of Microsoft Bookings, equipping them to efficiently manage appointments, streamline business operations, and enhance customer engagement through intuitive scheduling tools.
Struggling to manage bookings efficiently? Our one-day Microsoft Bookings course gives you the tools to streamline your scheduling... and boost productivity. Whether you're new to the platform or looking to refine your processes, this course equips you with the confidence to set up your business, add services, and manage policies with ease. Choose from open courses, closed group training, or one-to-one coaching—flexible to suit your needs. With six CPD hours, it’s a smart investment in your professional development. Don’t let missed appointments and disorganised schedules hold you back. Take control today... To find out more, contact us at let’s dash talk at eqv dot co dot uk.
Counts towards 6 CPD Hours1 DayOpen Public & Closed Group
Please reflect on one or more of the questions below and come prepared to discuss your responses during the session.
Self-Assessment: On a scale of 1–10, how would you rate your current skill level in this subject? What factors influenced your rating?
Development Focus: Identify one specific behaviour, skill, or capability you would like to improve or develop further.
Relevant Examples: If possible, bring one or two relevant examples or scenarios from your experience that you would be willing to share with the group.
What You Will Learn
Introduction to Microsoft Bookings
Setup / configure your business information
Add services
Set scheduling policies
Set reminders
Add staff
Manage staff availability
Create / modify group booking
Manage bookings
Printing
Publishing booking pages
Integration with other Microsoft Applications
Development Workshop
Your Post-Course Challenge
Complete the further practice workbook
Apply the techniques to your own data
Counts Towards 6 CPD Hours
This course contributes 6 hours of Continuing Professional Development. Delegates can log these hours as evidence of structured learning for professional bodies and employers.
This course is designed for individuals and organisations seeking to implement Microsoft Bookings to streamline their scheduling and customer management processes. Whether you’re managing a small team or overseeing a larger operation, this training will equip you with the skills to configure and manage a booking system effectively.
This course is ideal for:
Small business owners looking to automate appointment scheduling and improve client engagement
Administrative staff responsible for managing bookings and coordinating team schedules
Office managers aiming to optimise resource allocation and reduce manual booking errors
Customer service professionals seeking to enhance the booking experience for clients
Team leaders who need to delegate booking responsibilities and monitor staff availability
IT administrators integrating Microsoft Bookings with other Microsoft 365 tools for seamless workflow
No prior experience needed
No previous experience with Microsoft Bookings or similar tools is required. The course is structured to be accessible to all learners, regardless of technical background, and provides clear guidance to help you get up to speed quickly.
What you will take away
By the end of this course, you’ll be able to confidently set up and manage a fully functional booking system. You’ll gain the knowledge to configure services, manage staff availability, and integrate bookings with other Microsoft applications, enabling you to deliver a professional and efficient service to your clients or customers.
For Groups & Teams
We can deliver this training session in several ways to suit your organisation’s needs:
Open Public Course
Join delegates from other organisations on a scheduled date
Closed Group
Exclusively for your team, using your real scenarios
In Person
Face-to-face at your premises or a venue of your choice
Virtual
Live, interactive online delivery via Teams or Zoom
One-to-One Coaching
Personalised sessions tailored entirely to you
Have two or more people to train?
You may want to consider a closed group course. Benefits include:
Cost effective for teams
Choose a date to suit you
Customise content and timings
No minimum delegate numbers
Uses your real-world scenarios
Builds shared language in your team
Contact us on [email protected] to discuss specific dates and delivery requirements.
How Our Tutor-Led Courses Are Delivered
Before the day
Delegates are given pre-work to complete before attending. This ensures everyone arrives with relevant context and real scenarios from their own experience, so learning is immediately relevant and actionable from the first minute.
On the day
Our sessions are participative and highly interactive. We don’t do “death by PowerPoint” — instead, the day includes a variety of engaging activities throughout:
Real-world casework using your scenarios
Practical hands-on exercises
Real Play (not role play) simulations
Peer learning and group discussion
Case studies and scenario work
Facilitated discussion and structured reflection
What you leave with
Participants leave with:
Practical tools — frameworks and models you can use straight away
Clear action plans — specific next steps tailored to your role
Greater confidence — built through intensive, realistic practice
Skills you can apply immediately — not theory, but techniques tested during the day
After the day
Post-session measurements and a 30-day challenge ensure that learning is embedded and behaviour change is sustained.
Key Features
Course Duration is 1 Day
Engaging tutor led event
Comprehensive course materials
Certificates of attendance
Access to Customer Portal (course bookers)
Course Guarantee
Priced per delegate per day for open public course
£295.00 Plus VAT
Can’t see a suitable date? Please request a date here
Payment available via all major credit cards or Invoice. All options available during the online booking process.
