Managing Improvement
- Customer Focus: Identifying and meeting customer needs; building satisfaction through CASCADE and PERFECT models.
- Quality Management: TQM, ISO 9000 standards, and Investors in People framework.
- Service Agreements: Developing and managing effective SLAs.
- Improvement Tools: Root cause analysis, flowcharting, and strategic frameworks (SWOT, PESTEL).
- Continuous Improvement: Monitoring, corrective actions, and standardizing successful processes.
- Managers and supervisors responsible for process improvement.
- Professionals aiming to enhance customer service and operational strategies.
Have two or more people to train? you may consider a closed group course.
Benefits include:
- Cost effective
- Choose a date to suit you
- Customise content and timings
- No minimum delegate
Contact us on [email protected] to discuss specific date and delivery requirements.
We can deliver our training sessions in several ways, these being:
- Open public course (Contact us if you can’t see a suitable date listed)
Please enquire about the following methods
- Closed group
- In person face to face
- virtual
- One to one coaching
Course Benefits
- Fully led tutor instruction
- Comprehensive courseware for all delegates
- Certificates of attendance
- Course Guarantee
- Emergency trainer
- Contextualisation and customisation for Closed group courses
- Evaluation Feedback
- Access to Customer Portal (course bookers) for oversight of past and future training events and attendance details
Key Features
Course Duration is 1 Day - Priced per person for open public course
Engaging & interactive tutor led session
Comprehensive course materials
Priced per person for open public course
£449.00 Plus VAT
Can’t see a suitable date? Please request a date here
Payment available via all major credit cards or Invoice. All options available during the online booking process.