Managing and Resolving Conflict
£425.00 Plus VAT (per person)
Have more than 2 delegates? Talk to us about our closed group courses.
Delivery Method
Open Public Courses – Virtual Delivery Only Closed Group Courses – Face To Face and Virtual Delivery
Business Benefit
Conflict can be inevitable no matter how well a company is run, and providing people have the skills in place, positive benefits can result from conflict situations. This course examines how conflict can arise, the various techniques for dealing with it and provides an opportunity for delegates to practice new skills.
Who Should Attend
Anyone who is or could be involved in conflict situations and who need the confidence to bring about a positive resolution.
Learning Outcomes
Understand the root causes and nature of conflict
Better understand of how personalities can have a bearing on conflict escalation and resolution
How to recognise and anticipate emerging conflict
Manage and resolve conflict
Resolve conflict to produce more positive outcomes
Identify and deal with behaviours which trigger conflict
Course Content
Possible causes of internal conflict, e.g. personal versus business objectives/values
Causes of interpersonal friction at work, including bullying and harassment
The effects of conflict on performance and the individual at work
Stages in the development of conflict
The manager’s responsibility in minimising and resolving conflict, and techniques to achieve this
Ways to create harmony at work and engender a positive atmosphere
Our content is supported by leading and acknowledged theorists and models
How to Book
Dates below represent open public courses only. To book this course, please select an available date and click the book now button below to complete the booking by Credit Card or via Invoice. Have two or more people to train – you may consider a closed group course. Contact us on [email protected] to discuss specific date and delivery requirements.
The purpose of your training is learning new skills and/or changing behaviour. We can help you measure this!
Post-course, to evaluate how successfully the attendees are doing this, delegates can attend a Workplace Implementation session during the skills transfer period. This additional session lasts for 2.5 hours.
During the Workplace Implementation session the individuals will either on a 1-2-1 basis or as a group discuss the challenges and successes they have experienced during their skills transfer period.
This will include what they are doing differently as a direct result of the training and how this has positively impacted the organisation.
This is an excellent way to encourage the learning, support the skills transfer into the workplace and act as a measure to evaluate the training.
We compile this information into a report so that you have evidence of your return on investment.