This comprehensive one-day course equips managers and team leaders with the practical skills to identify, manage, and resolve workplace conflict constructively. Participants will explore the root causes of friction, distinguish between healthy debate and bullying, master the Thomas-Kilmann model, and apply SBI and NVC frameworks to deliver difficult feedback. The day balances theory with high-impact simulations to ensure immediate application.
Ever felt tension in the team that just won’t go away?
What if you could turn conflict into clarity — and keep your team moving forward?
This one day course gives managers and team leaders the practical tools to spot conflict early, understand its roots, and resolve it constructively. You’ll learn how to tell the difference between healthy debate and harmful behaviour, adapt your style using proven models, and deliver feedback that lands without blame.
By the end of the day, you’ll walk away with skills you can use immediately — stronger relationships, fewer escalations, and a team that works better together.
Available as an open course, closed group session, or one to one coaching, it counts towards six CPD hours.
To find out more, contact us at lets talk at e q v dot co dot uk.
Counts towards 6 CPD Hours1 Day9:00 - 5:00 for GroupsOpen Public & Closed Group
Please reflect on one or more of the questions below and come prepared to discuss your responses during the session.
Self-Assessment: On a scale of 1–10, how would you rate your current skill level in this subject? What factors influenced your rating?
Development Focus: Identify one specific behaviour, skill, or capability you would like to improve or develop further.
Relevant Examples: If possible, bring one or two relevant examples or scenarios from your experience that you would be willing to share with the group.
What You Will Learn
Identify the root causes and five stages of conflict escalation in the workplace
Distinguish clearly between constructive conflict, interpersonal bullying, and harassment
Assess personal default conflict styles and learn to adapt using the Thomas-Kilmann model
Apply the SBI framework to deliver factual, non-judgemental feedback effectively
Utilise the NVC framework to express needs and de-escalate emotional tension
Demonstrate active listening and neutrality when mediating disputes between parties
Implement strategies to foster a positive, harmonious team culture proactively
Navigate complex scenarios including generational clashes and 'banter' incidents
Your Post-Course Challenge
Within 7 days, identify one minor friction point in your team and apply the SBI model to address it.
Practice active listening in your next one-to-one meeting by paraphrasing before responding.
Reflect on a past conflict and write down how you would handle it differently using the tools from this course.
Counts Towards 6 CPD Hours
This course contributes 6 hours of Continuing Professional Development. Delegates can log these hours as evidence of structured learning for professional bodies and employers.
This course is designed for professionals who regularly navigate team dynamics and want to handle disagreements with confidence and care. It supports anyone looking to strengthen their ability to manage tension before it escalates, fostering respect and collaboration in the workplace.
This course is ideal for:
Team leaders who want to maintain a positive team environment and address friction early
Managers seeking to improve their approach to difficult conversations and feedback
HR professionals aiming to support colleagues and mediate workplace disputes effectively
Project coordinators who need to keep teams aligned despite differing perspectives
Supervisors looking to distinguish between healthy debate and harmful behaviour
Anyone in a people-facing role who wants to build greater confidence in managing interpersonal challenges
No prior experience needed
This course is accessible to individuals at any stage of their career, whether new to leadership or experienced in managing teams. No prior training in conflict resolution is required — only a willingness to reflect, learn, and apply new approaches.
What you will take away
Delegates will leave with practical tools and increased self-awareness to handle conflict constructively, improve communication, and contribute to a more respectful and productive team culture. You’ll gain confidence in your ability to listen, respond, and guide conversations toward resolution — skills that benefit both professional relationships and everyday interactions.
For Groups & Teams
We can deliver this training session in several ways to suit your organisation’s needs:
Open Public Course
Join delegates from other organisations on a scheduled date
Closed Group
Exclusively for your team, using your real scenarios
In Person
Face-to-face at your premises or a venue of your choice
Virtual
Live, interactive online delivery via Teams or Zoom
One-to-One Coaching
Personalised sessions tailored entirely to you
Have two or more people to train?
You may want to consider a closed group course. Benefits include:
Cost effective for teams
Choose a date to suit you
Customise content and timings
No minimum delegate numbers
Uses your real-world scenarios
Builds shared language in your team
Contact us on [email protected] to discuss specific dates and delivery requirements.
How Our Tutor-Led Courses Are Delivered
Before the day
Delegates are given pre-work to complete before attending. This ensures everyone arrives with relevant context and real scenarios from their own experience, so learning is immediately relevant and actionable from the first minute.
On the day
Our sessions are participative and highly interactive. We don’t do “death by PowerPoint” — instead, the day includes a variety of engaging activities throughout:
Real-world casework using your scenarios
Practical hands-on exercises
Real Play (not role play) simulations
Peer learning and group discussion
Case studies and scenario work
Facilitated discussion and structured reflection
What you leave with
Participants leave with:
Practical tools — frameworks and models you can use straight away
Clear action plans — specific next steps tailored to your role
Greater confidence — built through intensive, realistic practice
Skills you can apply immediately — not theory, but techniques tested during the day
After the day
Post-session measurements and a 30-day challenge ensure that learning is embedded and behaviour change is sustained.
Key Features
Course Duration is 1 Day
Engaging tutor led event
Comprehensive course materials
Certificates of attendance
Access to Customer Portal (course bookers)
Course Guarantee
Priced per delegate per day for open public course
£449.00 Plus VAT
Can’t see a suitable date? Please request a date here
Payment available via all major credit cards or Invoice. All options available during the online booking process.
