Data collection as a planned process
Sources of primary and secondary data
Types of data collection such as e-mail, questionnaires, observing, interviewing, focus group, and their uses and limitations
Desk research, and its uses and limitations
Methods of analysing primary and secondary data
Characteristics of good data
Data validation
Importance of combining different data collection techniques
Referencing
Bias and ethical issues in collecting data
Data, information and knowledge
Methods of presenting data such as tables, mean, median and mode, and frequency distributions
Charts and diagrams – construction and use
Range of applications of spreadsheets for management
Creation of spreadsheets, including calculations and graphical presentation
Data analysis and decision-making
Decision-making models and techniques