This intensive two-day course empowers participants to distinguish between passive, aggressive, and assertive communication styles. Through rigorous practical role-plays, scenario analysis, and framework application, delegates learn to handle difficult situations, receive feedback constructively, negotiate outcomes, and record interactions accurately for legal and professional clarity.
Are you tired of being walked over or afraid to speak up? Imagine walking into any meeting with unshakeable confidence, turning conflict into collaboration. Our in depth two-day Communication Assertiveness and Confidence Building course delivers exactly that transformation. You will master the art of clear, professional dialogue, learning to set boundaries and negotiate wins without aggression or apology. Whether you choose an open course, a closed group, or tailored one to one coaching, the outcome is the same: total command of your voice. You will leave with practical strategies to handle difficult conversations and the presence to lead with authority. This intensive training counts towards twelve CPD hours, ensuring your professional development is recognised. Stop shrinking and start leading. To find out more, contact us at lets talk at e q v dot co dot uk.
Counts towards 12 CPD Hours2 Days9:00 - 5:00 for GroupsOpen Public & Closed Group
Please reflect on one or more of the questions below and come prepared to discuss your responses during the session.
Self-Assessment: On a scale of 1–10, how would you rate your current skill level in this subject? What factors influenced your rating?
Development Focus: Identify one specific behaviour, skill, or capability you would like to improve or develop further.
Relevant Examples: If possible, bring one or two relevant examples or scenarios from your experience that you would be willing to share with the group.
What You Will Learn
Differentiate clearly between passive, aggressive, passive-aggressive, and assertive behaviours in the workplace.
Apply the DESC model to structure difficult conversations and negotiate outcomes effectively.
Identify personal and environmental barriers to communication and implement strategies to overcome them.
Demonstrate confident body language and appearance to enhance the impact of face-to-face interactions.
Select the most appropriate direct communication method for specific internal and external audiences.
Produce succinct and accurate records of oral communications to ensure clarity and accountability.
Utilise the 'Bounce Back' technique to receive and process critical feedback without defensiveness.
Apply de-escalation strategies to manage interactions with difficult or aggressive individuals safely.
Your Post-Course Challenge
Within the next week, identify one situation where you would normally be passive or aggressive.
Apply the DESC model to structure your response and deliver it assertively.
Follow up the interaction with a written record summarising the agreement.
Reflect on the outcome and how the assertive approach changed the result.
Counts Towards 12 CPD Hours
This course contributes 12 hours of Continuing Professional Development. Delegates can log these hours as evidence of structured learning for professional bodies and employers.
This intensive course is designed for professionals at any level who wish to transform the way they interact with colleagues, clients, and stakeholders. It is particularly beneficial for individuals seeking to replace uncertainty with clarity, ensuring their voice is heard respectfully while maintaining professional relationships.
This course is ideal for:
Junior staff members who want to overcome hesitation and speak up with confidence in meetings
Team leaders seeking to manage underperformance or deliver difficult feedback without conflict
Customer-facing professionals who need to de-escalate tense situations and negotiate outcomes effectively
HR and compliance officers requiring precise documentation skills for legal and professional clarity
Project managers who must coordinate diverse teams and assert boundaries to meet deadlines
Anyone feeling overlooked who wishes to shift from passive habits to a more assertive and influential presence
No prior experience needed
This training is fully accessible to delegates regardless of their current seniority or background in communication theory. Whether you are new to the workforce or a seasoned executive, the content is tailored to meet you where you are and build upon your existing skills without requiring any prerequisite knowledge.
What you will take away
Upon completion, delegates will leave with a renewed sense of self-assurance and a practical toolkit for navigating complex workplace interactions. You will possess the ability to handle challenging conversations with poise, document your communications accurately, and foster an environment of mutual respect and accountability.
For Groups & Teams
We can deliver this training session in several ways to suit your organisation’s needs:
Open Public Course
Join delegates from other organisations on a scheduled date
Closed Group
Exclusively for your team, using your real scenarios
In Person
Face-to-face at your premises or a venue of your choice
Virtual
Live, interactive online delivery via Teams or Zoom
One-to-One Coaching
Personalised sessions tailored entirely to you
Have two or more people to train?
You may want to consider a closed group course. Benefits include:
Cost effective for teams
Choose a date to suit you
Customise content and timings
No minimum delegate numbers
Uses your real-world scenarios
Builds shared language in your team
Contact us on [email protected] to discuss specific dates and delivery requirements.
How Our Tutor-Led Courses Are Delivered
Before the day
Delegates are given pre-work to complete before attending. This ensures everyone arrives with relevant context and real scenarios from their own experience, so learning is immediately relevant and actionable from the first minute.
On the day
Our sessions are participative and highly interactive. We don’t do “death by PowerPoint” — instead, the day includes a variety of engaging activities throughout:
Real-world casework using your scenarios
Practical hands-on exercises
Real Play (not role play) simulations
Peer learning and group discussion
Case studies and scenario work
Facilitated discussion and structured reflection
What you leave with
Participants leave with:
Practical tools — frameworks and models you can use straight away
Clear action plans — specific next steps tailored to your role
Greater confidence — built through intensive, realistic practice
Skills you can apply immediately — not theory, but techniques tested during the day
After the day
Post-session measurements and a 30-day challenge ensure that learning is embedded and behaviour change is sustained.
Key Features
Course Duration is 2 Days
Engaging tutor led event
Comprehensive course materials
Certificates of attendance
Access to Customer Portal (course bookers)
Course Guarantee
Priced per delegate for open public course
From: £898.00 Plus VAT
Can’t see a suitable date? Please request a date here
Payment available via all major credit cards or Invoice. All options available during the online booking process.
