Communication, Assertiveness & Confidence Building
Understanding Assertiveness, Aggressiveness, Passiveness, Passive-aggressiveness
Dealing with Difficult Situations and People
Stages in the Communication Process
Consideration of the Recipient’s Needs
Barriers to Communication and How to Overcome Them
Direct Communication Methods for Teams and Their Advantages/Disadvantages
Direct Communication Methods for External Contacts (Written, Telephone, Email, Face-to-Face)
Aspects of Face-to-Face Communication (Appearance, Impact, Body Language)
The Importance of Succinct and Accurate Records of Oral Communication
Reasons for Maintaining Records of One-to-One Communication
Our content is supported by leading and acknowledged theorists and models
Anyone who wishes to communicate more effectively in difficult situations or with ‘difficult people’ and who needs to persuade other people to take action or make decisions. Anyone who would like to manage people more effectively.
Have two or more people to train? you may consider a closed group course.
Benefits include:
- Cost effective
- Choose a date to suit you
- Customise content and timings
- No minimum delegate
Contact us on [email protected] to discuss specific date and delivery requirements.
We can deliver our training sessions in several ways, these being:
- Open public course (Contact us if you can’t see a suitable date listed)
Please enquire about the following methods
- Closed group
- In person face to face
- virtual
- One to one coaching
Course Benefits
- Fully led tutor instruction
- Comprehensive courseware for all delegates
- Certificates of attendance
- Course Guarantee
- Emergency trainer
- Contextualisation and customisation for Closed group courses
- Evaluation Feedback
- Access to Customer Portal (course bookers) for oversight of past and future training events and attendance details
Key Features
Engaging & interactive tutor led session
Comprehensive course materials
From: £898.00 Plus VAT
Can’t see a suitable date? Please request a date here
Payment available via all major credit cards or Invoice. All options available during the online booking process.