Active Listening Communication In Todays Environment
This intensive one-day course equips professionals with the essential skills to navigate the complexities of modern communication. Participants will master active listening techniques to overcome digital distractions, bridge the gap between hearing and understanding, and prevent costly client relationships from breaking down.
Are your words falling on deaf ears? In today's noisy digital world, hearing is easy. Understanding is hard. But without true connection, relationships crumble and opportunities vanish. Stop letting distractions cost you clients. Our intensive one day course transforms how you listen. You will master the art of active listening to bridge gaps and build unshakeable trust. Whether you join our open course, bring a closed group, or opt for one to one coaching, you gain the clarity to lead with confidence. This training counts towards six CPD hours. Imagine conversations where you truly hear what is being said, not just what you expect. Reclaim your focus. Strengthen your impact. To find out more, contact us at lets talk at e q v dot co dot uk.
Counts towards 6 CPD Hours1 Day9:00 - 5:00 for GroupsOpen Public & Closed Group
Please reflect on one or more of the questions below and come prepared to discuss your responses during the session.
Self-Assessment: On a scale of 1–10, how would you rate your current skill level in this subject? What factors influenced your rating?
Development Focus: Identify one specific behaviour, skill, or capability you would like to improve or develop further.
Relevant Examples: If possible, bring one or two relevant examples or scenarios from your experience that you would be willing to share with the group.
What You Will Learn
Distinguish clearly between the physiological act of hearing and the psychological process of active listening.
Identify and mitigate specific barriers to listening created by digital environments and remote working.
Apply the S.O.L.E.R. framework to maintain presence and focus in both face-to-face and virtual interactions.
Utilise the 3 Levels of Listening model to move from downloading judgments to generative understanding.
Demonstrate practical de-escalation techniques and verbal scripts to prevent losing a client with a single error.
Implement the R.A.F.T. strategy to manage internal distractions and maintain attention during complex conversations.
Recognise specific cognitive biases that distort message interpretation and learn strategies to neutralise them.
Apply equity-focused listening strategies to manage hybrid meetings and ensure remote voices are heard.
Your Post-Course Challenge
Within 7 days, identify one recurring meeting where you will apply the S.O.L.E.R. model.
Practice the '3-second pause' in every conversation for one week to ensure you are fully processing.
Reflect on a recent communication breakdown and analyse which listening level you were operating at.
Counts Towards 6 CPD Hours
This course contributes 6 hours of Continuing Professional Development. Delegates can log these hours as evidence of structured learning for professional bodies and employers.
This intensive course is designed for professionals who recognise that effective communication is the cornerstone of successful client relationships and team dynamics. It is particularly suited for individuals seeking to refine their interpersonal skills to navigate the complexities of modern, digitally-driven work environments.
This course is ideal for:
Client-facing consultants who need to build trust and prevent misunderstandings during high-stakes negotiations
Remote team leaders looking to bridge the gap between virtual presence and genuine connection with their staff
Customer service professionals aiming to de-escalate difficult situations and retain valuable client relationships
Project managers who must ensure clarity and alignment across hybrid teams with diverse working styles
Human resources practitioners seeking to facilitate inclusive dialogue and ensure every voice is heard in meetings
Sales executives who wish to move beyond transactional interactions to foster deeper, generative understanding with prospects
No prior experience needed
This training is accessible to all levels of experience, whether you are just starting your career or are a seasoned professional looking to refresh your toolkit. The content is structured to build upon your existing knowledge without requiring any specific prior qualifications or technical background.
What you will take away
Delegates will leave with a renewed ability to connect authentically with others, regardless of the communication channel used. You will gain practical strategies to overcome internal and external distractions, ensuring that you can consistently deliver focused, empathetic, and effective responses in any professional setting.
For Groups & Teams
We can deliver this training session in several ways to suit your organisation’s needs:
Open Public Course
Join delegates from other organisations on a scheduled date
Closed Group
Exclusively for your team, using your real scenarios
In Person
Face-to-face at your premises or a venue of your choice
Virtual
Live, interactive online delivery via Teams or Zoom
One-to-One Coaching
Personalised sessions tailored entirely to you
Have two or more people to train?
You may want to consider a closed group course. Benefits include:
Cost effective for teams
Choose a date to suit you
Customise content and timings
No minimum delegate numbers
Uses your real-world scenarios
Builds shared language in your team
Contact us on [email protected] to discuss specific dates and delivery requirements.
How Our Tutor-Led Courses Are Delivered
Before the day
Delegates are given pre-work to complete before attending. This ensures everyone arrives with relevant context and real scenarios from their own experience, so learning is immediately relevant and actionable from the first minute.
On the day
Our sessions are participative and highly interactive. We don’t do “death by PowerPoint” — instead, the day includes a variety of engaging activities throughout:
Real-world casework using your scenarios
Practical hands-on exercises
Real Play (not role play) simulations
Peer learning and group discussion
Case studies and scenario work
Facilitated discussion and structured reflection
What you leave with
Participants leave with:
Practical tools — frameworks and models you can use straight away
Clear action plans — specific next steps tailored to your role
Greater confidence — built through intensive, realistic practice
Skills you can apply immediately — not theory, but techniques tested during the day
After the day
Post-session measurements and a 30-day challenge ensure that learning is embedded and behaviour change is sustained.
Key Features
Course Duration is 1 Day
Engaging tutor led event
Comprehensive course materials
Certificates of attendance
Access to Customer Portal (course bookers)
Course Guarantee
Priced per delegate per day for open public course
From: £449.00 Plus VAT
Can’t see a suitable date? Please request a date here
Payment available via all major credit cards or Invoice. All options available during the online booking process.
