Inbound Sales Skills
The reasons for losing customers
Setting the correct first impression
Building customer rapport
Matching the customer
Identifying customer type
Fulfilling buying needs
Building your structure
Listening Skills
Identifying customer needs
Questioning skills
Building and supporting needs
Up-selling
Using the benefit concept
Increasing the need awareness
The stages of the buying process
The power of empathy
Gaining trust and providing reassurance
Dealing with questions
Closing the sale and securing the business
Ending the call positively
Sales staff that want to maximise their sales capability.
Have two or more people to train? you may consider a closed group course.
Benefits include:
- Cost effective
- Choose a date to suit you
- Customise content and timings
- No minimum delegate
- Choose how the course is delivered – In person face-to-face at your location or virtual
Contact us on [email protected] to discuss specific date and delivery requirements.
We can deliver our training sessions in several ways, these being:
- Open public course (Contact us if you can’t see a suitable date listed)
Please enquire about the following methods
- Closed group
- In person face to face
- virtual
- One to one coaching
Course Benefits
- Fully led tutor instruction
- Comprehensive courseware for all delegates
- Certificates of attendance
- Course Guarantee
- Emergency trainer
- Contextualisation and customisation for Closed group courses
- Evaluation Feedback
- Access to Customer Portal (course bookers) for oversight of past and future training events and attendance details
Key Features
Engaging & interactive tutor led session
Comprehensive course materials
£449.00 Plus VAT
Can’t see a suitable date? Please request a date here
Payment available via all major credit cards or Invoice. All options available during the online booking process.