Duration 1/2 Day

Who Should Attend?

Anyone who uses e-mail as a communication tool

Learning Objectives

By the end of this course you will be able to:

  • Understand when to use and when not to use Email
  • How to construct meaningful emails
  • What you include and not include
  • What are your responsibilities when writing an email
  • How to respond to negative emails
  • Dealing with SPAM

Course Content

  • Email as a communication tool:
    • What is different about using email?
  • Visual Appearance
  • Content
  • What not to include
  • Targeting the reader – tailor your writing to suit
  • Your responsibilities
  • When not to reply straight away; sleep on it / pause
  • Structure – Subject / Greeting / Signing off
  • Personal emails
  • Sent in error – what to do
  • Replying
  • Dealing with angry / aggressive emails
  • Attachments – advantages and disadvantages
  • Read Receipts and delivery reports
  • Controlling your In-box
  • Good English for Business – grammar, punctuation
  • Paragraphs and sentences Correct writing style
  • Handling delicate or diplomatic
  • situations
  • Dealing with SPAM emails