Duration 1/2 Day
Who Should Attend?
Anyone who uses e-mail as a communication tool
Learning Objectives
By the end of this course you will be able to:
- Understand when to use and when not to use Email
- How to construct meaningful emails
- What you include and not include
- What are your responsibilities when writing an email
- How to respond to negative emails
- Dealing with SPAM
Course Content
- Email as a communication tool:
- What is different about using email?
- Visual Appearance
- Content
- What not to include
- Targeting the reader – tailor your writing to suit
- Your responsibilities
- When not to reply straight away; sleep on it / pause
- Structure – Subject / Greeting / Signing off
- Personal emails
- Sent in error – what to do
- Replying
- Dealing with angry / aggressive emails
- Attachments – advantages and disadvantages
- Read Receipts and delivery reports
- Controlling your In-box
- Good English for Business – grammar, punctuation
- Paragraphs and sentences Correct writing style
- Handling delicate or diplomatic
- situations
- Dealing with SPAM emails