This course transforms credit control from a reactive chore into a strategic, confident, and legally grounded function, equipping delegates to overcome psychological barriers, align commercial objectives, and secure payments with precision and professionalism. By mastering the full payment cycle, establishing robust terms, and applying proven communication and escalation techniques, participants will eliminate avoidable delays, protect cash flow, and resolve tensions between sales and credit with diplomatic authority. They will gain the skills to enforce legal rights under the Late Payment of Commercial Debts Act, turn objections into commitments, and build a sustainable system that prevents leakage before it occurs. Ultimately, delegates will leave empowered to drive financial health, reduce risk, and elevate their role as indispensable business partners.
Are you tired of chasing payments like it’s a chore? What if credit control could be your strategic advantage instead?
This one-day course transforms how you think, act, and communicate around money — turning hesitation into confidence, chaos into clarity, and delays into cash flow you can rely on. You’ll gain the skills to set watertight terms, navigate the psychology of asking for payment, and align sales and credit with diplomatic authority — all while enforcing your legal rights under the Late Payment of Commercial Debts Act.
Designed for real impact, not theory, you’ll leave with a practical system to prevent leakage, protect profits, and position yourself as an indispensable business partner.
It’s delivered as an open course, closed group session, or one-to-one coaching — and counts toward six CPD hours.
To find out more, contact us at lets talk at e q v dot co dot uk.
Counts towards 6 CPD Hours1 Day9:00 - 5:00 for GroupsOpen Public & Closed Group
Please reflect on one or more of the questions below and come prepared to discuss your responses during the session.
Self-Assessment: On a scale of 1–10, how would you rate your current skill level in this subject? What factors influenced your rating?
Development Focus: Identify one specific behaviour, skill, or capability you would like to improve or develop further.
Relevant Examples: If possible, bring one or two relevant examples or scenarios from your experience that you would be willing to share with the group.
What You Will Learn
Reframe the psychological fear of asking for money into professional confidence and business necessity
Map the complete payment cycle to identify systemic 'leak points' and prevent future delays
Establish clear, legally robust payment terms and credit limits to mitigate risk before work begins
Resolve the inherent conflict between Sales targets and Credit Control policies with diplomatic authority
Apply the 3-step call structure to secure specific, binding payment commitments on every call
Navigate the Late Payment of Commercial Debts legislation to enforce rights and claim interest
Handle complex objections, 'perpetual promises', and the 'silent treatment' with structured techniques
Execute a formal escalation ladder from friendly reminder to statutory demand and legal action
Your Post-Course Challenge
Within 30 days, identify one 'difficult' debt and apply the 3-step call structure to secure a commitment
Review your current payment terms and ensure they are clearly stated on your next three invoices
Reflect on one 'perpetual promise' you have received and apply the partial payment technique
Draft a 'Letter Before Action' for a debt that is over 60 days overdue
Schedule a meeting with a Sales colleague to discuss credit policy alignment
Counts Towards 6 CPD Hours
This course contributes 6 hours of Continuing Professional Development. Delegates can log these hours as evidence of structured learning for professional bodies and employers.
This course is designed for professionals who are responsible for managing customer payments, overseeing credit risk, or bridging the gap between sales and finance functions. Whether you are new to credit control or looking to strengthen your strategic approach, it provides the tools and confidence to turn payment collection into a proactive business advantage.
This course is ideal for:
Credit Controllers seeking to move beyond reactive chasing and take control of the payment cycle with authority
Finance Managers aiming to reduce debtor days and improve cash flow through proactive credit management
Accounts Receivable Teams dealing with persistent late payers and needing structured techniques to secure commitments
Sales Managers who need to align targets with credit policies without damaging customer relationships
Office Managers in small businesses handling invoicing and payments who want to professionalise their credit control approach
New Starters in Credit Control looking to build a solid foundation in law, strategy, and communication from day one
No prior experience needed
This course is accessible to professionals at all levels — whether you are just starting in credit control or have years of experience but want to refresh your approach with current legislation and proven techniques. No prior legal or financial expertise is required, as concepts are explained clearly and applied practically.
What you will take away
You will leave with a clearer understanding of your role in protecting cash flow, the confidence to handle difficult conversations professionally, and practical methods to prevent payment delays before they arise. You will also gain the ability to enforce payment terms legally and diplomatically, ensuring stronger financial outcomes for your organisation.
For Groups & Teams
We can deliver this training session in several ways to suit your organisation’s needs:
Open Public Course
Join delegates from other organisations on a scheduled date
Closed Group
Exclusively for your team, using your real scenarios
In Person
Face-to-face at your premises or a venue of your choice
Virtual
Live, interactive online delivery via Teams or Zoom
One-to-One Coaching
Personalised sessions tailored entirely to you
Have two or more people to train?
You may want to consider a closed group course. Benefits include:
Cost effective for teams
Choose a date to suit you
Customise content and timings
No minimum delegate numbers
Uses your real-world scenarios
Builds shared language in your team
Contact us on [email protected] to discuss specific dates and delivery requirements.
How Our Tutor-Led Courses Are Delivered
Before the day
Delegates are given pre-work to complete before attending. This ensures everyone arrives with relevant context and real scenarios from their own experience, so learning is immediately relevant and actionable from the first minute.
On the day
Our sessions are participative and highly interactive. We don’t do “death by PowerPoint” — instead, the day includes a variety of engaging activities throughout:
Real-world casework using your scenarios
Practical hands-on exercises
Real Play (not role play) simulations
Peer learning and group discussion
Case studies and scenario work
Facilitated discussion and structured reflection
What you leave with
Participants leave with:
Practical tools — frameworks and models you can use straight away
Clear action plans — specific next steps tailored to your role
Greater confidence — built through intensive, realistic practice
Skills you can apply immediately — not theory, but techniques tested during the day
After the day
Post-session measurements and a 30-day challenge ensure that learning is embedded and behaviour change is sustained.
Key Features
Course Duration is 1 Day
Engaging tutor led event
Comprehensive course materials
Certificates of attendance
Access to Customer Portal (course bookers)
Course Guarantee
Priced per delegate per day for open public course
£695.00 Plus VAT
Can’t see a suitable date? Please request a date here
Payment available via all major credit cards or Invoice. All options available during the online booking process.
