Duration 1 Day

Who should attend?

Anyone who may be required to offer help and support to others in the working environment.

Learning Outcomes

  • Practise the skills and attitudes involved in helping colleagues to solve their own problems.
  • Understand what counselling can achieve and what its limitations are.
  • Demonstrate how to use listening and supporting skills.
  • Explore and practise ‘person-centred’ problem solving.
  • Describe the difference between counselling and other forms of support and guidance.

Course Content

  • What are Counselling Skills and how are they used in the workplace?
  • The positive uses of ‘power’.
  • Adopting the correct attitude for counselling.
  • The skills of active listening.
  • Being disciplined with time.
  • The ‘person-centred’ framework for problem solving.
  • When and how to confront and challenge.
  • Practising the skills of reflecting and summarising.
  • Action plans.