Providing Quality To Customers
Understand who our customers are and why quality is important to them
Understand the difference between Quality Assurance and quality control
Look at methods that play a part in ensuring you are a quality organisation
Understand the need for SLA’s
Look at the need for Performance management in maintaining quality
Understand the need for quality standards and policies
Look at how your team can improve quality
This course is designed for professionals across customer-facing, operational, and quality-focused roles who are responsible for demonstrating the value and reliability of their products or services. Ideal for anyone who plays a role in building customer trust, communicating standards, or ensuring consistent delivery of quality.
Have two or more people to train? you may consider a closed group course.
Benefits include:
- Cost effective
- Choose a date to suit you
- Customise content and timings
- No minimum delegate
- Choose how the course is delivered – In person face-to-face at your location or virtual
Contact us on [email protected] to discuss specific date and delivery requirements.
We can deliver our training sessions in several ways, these being:
- Open public course (Contact us if you can’t see a suitable date listed)
Please enquire about the following methods
- Closed group
- In person face to face
- virtual
- One to one coaching
Course Benefits
- Fully led tutor instruction
- Comprehensive courseware for all delegates
- Certificates of attendance
- Course Guarantee
- Emergency trainer
- Contextualisation and customisation for Closed group courses
- Evaluation Feedback
- Access to Customer Portal (course bookers) for oversight of past and future training events and attendance details
Key Features
Engaging & interactive tutor led session
Comprehensive course materials
£449.00 Plus VAT
Can’t see a suitable date? Please request a date here
Payment available via all major credit cards or Invoice. All options available during the online booking process.