The Coaching Manager Leading Through Better Conversations
This one-day course empowers managers to shift from directive problem-solving to empowering coaching conversations. Participants will master core listening skills, learn practical coaching models like GROW and CLEAR, and practice applying these techniques to real-world management scenarios. The course covers the nuances of virtual coaching, handling resistance, and embedding a coaching culture into daily routines to drive sustainable team performance.
Are you tired of solving your team’s problems for them?
What if you could unlock their potential instead?
The Coaching Manager: Leading Through Better Conversations gives you the tools to shift from telling to asking — so your team thinks, grows, and performs at its best.
In just one day, you’ll master the art of powerful listening, learn how to ask questions that spark insight, and apply proven models like GROW and CLEAR to real workplace situations — whether in person or online.
You’ll gain confidence to handle resistance, build trust in every conversation, and embed a coaching culture that drives lasting performance.
This is a one day course, available as an open course, closed group session, or one to one coaching — and it counts towards six CPD hours.
To find out more, contact us at lets talk at e q v dot co dot uk.
Counts towards 6 CPD Hours1 Day9:00 - 5:00 for GroupsOpen Public & Closed Group
Please reflect on one or more of the questions below and come prepared to discuss your responses during the session.
Self-Assessment: On a scale of 1–10, how would you rate your current skill level in this subject? What factors influenced your rating?
Development Focus: Identify one specific behaviour, skill, or capability you would like to improve or develop further.
Relevant Examples: If possible, bring one or two relevant examples or scenarios from your experience that you would be willing to share with the group.
What You Will Learn
Distinguish clearly between coaching, mentoring, counselling, and directing to apply the right approach at the right time.
Demonstrate active listening techniques that build trust and encourage deeper employee reflection.
Formulate powerful, open-ended questions that challenge assumptions and unlock new perspectives.
Apply the GROW and CLEAR models to structure effective coaching conversations in the workplace.
Navigate common coaching challenges such as resistance, silence, and the 'know-it-all' employee.
Integrate informal coaching moments into daily management routines to foster a culture of continuous improvement.
Adapt coaching techniques effectively for hybrid and fully remote working environments.
Develop a personal action plan to sustain coaching habits and measure team development progress.
Your Post-Course Challenge
Within the next week, conduct one informal coaching conversation using the GROW model.
Reflect on the difference in the employee's response compared to your usual directive style.
Identify one resistance pattern you faced and how you handled it.
Counts Towards 6 CPD Hours
This course contributes 6 hours of Continuing Professional Development. Delegates can log these hours as evidence of structured learning for professional bodies and employers.
This course is designed for managers and team leaders who want to enhance their leadership impact through more effective, empowering conversations. Whether you're looking to build stronger team relationships, improve performance, or foster a culture of continuous development, this course provides the foundation for leading with coaching at the core.
This course is ideal for:
New managers transitioning into leadership roles who need to develop confidence in guiding their teams through supportive dialogue.
Experienced supervisors seeking to move beyond directive approaches and unlock greater team ownership and initiative.
Team leaders aiming to improve engagement and motivation by listening more deeply and asking better questions.
Project managers who want to strengthen collaboration and accountability within cross-functional teams.
HR and L&D professionals supporting managerial capability and looking to model or promote coaching behaviours across the organisation.
Anyone managing people in hybrid or remote environments who wants to maintain connection and performance through meaningful conversations.
No prior experience needed
No prior coaching experience is required to benefit from this course. It is accessible to managers at any stage of their leadership journey, whether you are just beginning to explore coaching principles or looking to refine and formalise your existing approach.
What you will take away
You will leave with increased confidence in holding coaching conversations, a clearer understanding of when to coach versus direct, and practical tools to integrate supportive dialogue into your everyday management practice. You’ll also gain insight into how to adapt your approach for different personalities and working environments, helping you foster greater trust, accountability, and growth within your team.
For Groups & Teams
We can deliver this training session in several ways to suit your organisation’s needs:
Open Public Course
Join delegates from other organisations on a scheduled date
Closed Group
Exclusively for your team, using your real scenarios
In Person
Face-to-face at your premises or a venue of your choice
Virtual
Live, interactive online delivery via Teams or Zoom
One-to-One Coaching
Personalised sessions tailored entirely to you
Have two or more people to train?
You may want to consider a closed group course. Benefits include:
Cost effective for teams
Choose a date to suit you
Customise content and timings
No minimum delegate numbers
Uses your real-world scenarios
Builds shared language in your team
Contact us on [email protected] to discuss specific dates and delivery requirements.
How Our Tutor-Led Courses Are Delivered
Before the day
Delegates are given pre-work to complete before attending. This ensures everyone arrives with relevant context and real scenarios from their own experience, so learning is immediately relevant and actionable from the first minute.
On the day
Our sessions are participative and highly interactive. We don’t do “death by PowerPoint” — instead, the day includes a variety of engaging activities throughout:
Real-world casework using your scenarios
Practical hands-on exercises
Real Play (not role play) simulations
Peer learning and group discussion
Case studies and scenario work
Facilitated discussion and structured reflection
What you leave with
Participants leave with:
Practical tools — frameworks and models you can use straight away
Clear action plans — specific next steps tailored to your role
Greater confidence — built through intensive, realistic practice
Skills you can apply immediately — not theory, but techniques tested during the day
After the day
Post-session measurements and a 30-day challenge ensure that learning is embedded and behaviour change is sustained.
Key Features
Course Duration is 1 Day
Engaging tutor led event
Comprehensive course materials
Certificates of attendance
Access to Customer Portal (course bookers)
Course Guarantee
Priced per delegate per day for open public course
£449.00 Plus VAT
Can’t see a suitable date? Please request a date here
Payment available via all major credit cards or Invoice. All options available during the online booking process.
