ITILĀ® Foundation – e-learning (Version 5)
Understand key terms in digital product and service management
Learn how services create value through outcomes, costs, risks and experience
Explore service offerings and roles of sponsor, customer and user
Identify types of service relationships and their role in value delivery
Understand the Four Dimensions and how external factors influence them
Learn the purpose and flow of the ITIL lifecycle activities
Understand the ITIL Value System and its five core components
Apply the seven ITIL guiding principles to real-world scenarios
Explore value chain activities and supporting management practices
Understand governance, continual improvement and their impact on performance
This introductory-level course explores the ITIL (Version 5) framework, the global best practice for managing digital products and services. Itās the starting point for your ITIL journey and leads to a recognised certification that unlocks further progression through advanced modules.
We can deliver our training sessions in several ways, these being:
- Open public course (Contact us if you can’t see a suitable date listed)
- Closed group
- In person face to face
- virtual
- One to one coaching
Have two or more people to train? you may consider a closed group course.
Benefits include:
- Cost effective
- Choose a date to suit you
- Customise content and timings
- No minimum delegate
Contact us onĀ [email protected]Ā to discuss specific date and delivery requirements.
How Our Courses Are Delivered:
Delegates are given Pre-work
Group courses use your real-world scenarios so learning is immediately relevant and actionable.
Our sessions are participative and highly Interactive by including a variety of activities throughout the delivery including
Real-world case work
Practical exercises
Real Play
Peer learning
Case studies
Simulation
Facilitated discussion and Structured reflection
Leave with Actionable outcomes
Post-session measurements
Participants leave with:
Practical tools
Clear action plans
Greater confidence
Skills they can apply immediately
Course Benefits
- Fully led tutor instruction
- Comprehensive courseware for all delegates
- Certificates of attendance
- Course Guarantee
- Emergency trainer
- Contextualisation and customisation for Closed group courses
- Evaluation Feedback
- Pre & Post Course Activities
- Access to Customer Portal (course bookers) for oversight of past and future training events and attendance details
Key Features
Engaging & interactive tutor led session
Comprehensive course materials
£1,095.00 Plus VAT
Can’t see a suitable date? Please request a date here
Payment available via all major credit cards or Invoice. All options available during the online booking process.