Active Listening
- The “Internal” and “External” Aspects of Listening: Listening involves both internal and external aspects. Internal listening refers to your mental processing and comprehension of the information received, while external listening relates to the physical act of paying attention to the speaker, such as making eye contact and providing verbal feedback.
- The Importance of Non-verbal Communication: Nonverbal communication includes gestures, body language, facial expressions, and tone of voice. It plays a crucial role in conveying emotions, intentions, and attitudes during a conversation. Effective listeners pay close attention to nonverbal cues to gain a more complete understanding of the message being conveyed.
- “Actual” and “Active” Listening: “Actual” listening refers to simply hearing the words spoken without necessarily processing or understanding their meaning. In contrast, “active” listening involves a more engaged and focused approach, where the listener not only hears the words but also comprehends, analyses, and responds appropriately to the speaker.
- Barriers to Listening: There are various barriers to effective listening, including distractions, preconceived notions or biases, lack of interest, and personal concerns. Identifying and overcoming these barriers is essential for becoming a better listener.
- The Impact of Behaviour on Listening: An individual’s behaviour, including their level of attentiveness, courtesy, and receptiveness, greatly influences the quality of their listening. Being respectful, empathetic, and open-minded in your behaviour can significantly enhance your ability to listen effectively.
Delegates who are looking to improve communication and interpersonal skills in their working environment
We can deliver our training sessions in several ways, these being:
- Open public course (Contact us if you can’t see a suitable date listed)
- Closed group
- In person face to face
- virtual
- One to one coaching
Have two or more people to train? you may consider a closed group course.
Benefits include:
- Cost effective
- Choose a date to suit you
- Customise content and timings
- No minimum delegate
Contact us on [email protected] to discuss specific date and delivery requirements.
How Our Courses Are Delivered:
Delegates are given Pre-work
Group courses use your real-world scenarios so learning is immediately relevant and actionable.
Our sessions are participative and highly Interactive by including a variety of activities throughout the delivery including
Real-world case work
Practical exercises
Real Play
Peer learning
Case studies
Simulation
Facilitated discussion and Structured reflection
Leave with Actionable outcomes
Post-session measurements
Participants leave with:
Practical tools
Clear action plans
Greater confidence
Skills they can apply immediately
Course Benefits
- Fully led tutor instruction
- Comprehensive courseware for all delegates
- Certificates of attendance
- Course Guarantee
- Emergency trainer
- Contextualisation and customisation for Closed group courses
- Evaluation Feedback
- Pre & Post Course Activities
- Access to Customer Portal (course bookers) for oversight of past and future training events and attendance details
Key Features
Engaging & interactive tutor led session
Comprehensive course materials
£449.00 Plus VAT
Can’t see a suitable date? Please request a date here
Payment available via all major credit cards or Invoice. All options available during the online booking process.