Upselling

Duration 1 Day

TOL – This can be booked as a Time Optimised Learning course

Who should attend?

Anyone in a sales role who needs to increase the effective use of their time, maximise profits and beat their sales targets.

Learning Outcomes

  • Describe the benefits of creating a positive impression
  • Demonstrate the skills of acquiring customer knowledge
  • Recognise and react to “buying signals”
  • Differentiate between “cross selling” and “upselling”
  • Demonstrate effective closing techniques

Course Content

  • What is “upselling” and “cross selling”?
  • How to increase your sales revenue and profitability
  • Identifying “buying signals”
  • Building products and services
  • Developing listening skills
  • Presenting further and added value
  • Action plans