Understanding Professional Communication and Effective Team Management

Course Duration is 1 day

£425.00 Plus VAT (per person)

Have more than 2 delegates? Talk to us about our closed group courses.

Delivery Method

Open Public Courses РVirtual Delivery Only  Closed Group Courses РFace To Face and Virtual Delivery

Business Benefit

Effective communication training helps everyone to recognise this importance and bring it in our everyday lives. In turn, it helps encourage good personal and working relationships between both colleagues, staff, and managers, which is a positive move towards increased morale, productivity, and overall good mental health.

Who Should Attend

This course is an ideal starting point for any manager or employee who wants to improve their communications skills in the workplace. By learning and strengthening both verbal and non-verbal communications, attendees will build confidence and learn positive and effective communications they can use in every situation.

Learning Outcomes

Learn and understand your own communication style
Understand the importance of body language and non-verbal communication
Understand how to be assertive and communicate effectively so people listen to you
Learn how to adjust your communication style to deal with difficult situations
Learn how to motivate and encourage your staff and colleagues
Become aware of emotional intelligence to build confidence with your communication

Course Content

What is professional communication and how does it fit into the context of effective team management?
The key components of PC and how to consistently deliver them via F2F, e-mail, virtual.
Mis-communication and its consequences for ETM.
What is ETM and the characteristics of a high-performing team?
How to become a HPT. Key skills consistently applied.
Being a role-model manager: getting the task done, supporting individuals, creating a highly motivated team.

How to Book

Dates below represent open public courses only. To book this course, please select an available date and click the book now button below to complete the booking. Have two or more people to train – you may consider a closed group course. Contact us on [email protected] to discuss specific date and delivery requirements.

 

Measuring The Success

 

The purpose of your training is learning new skills and/or changing behaviour. We can help you measure this!

To evaluate how successfully the attendees are doing this, delegates can attend a Workplace Implementation session during the skills transfer period. The cost of the session is £595+VAT delivered virtually and lasts for 2.5 hours.

During the Workplace Implementation session the individuals will either on a 1-2-1 basis or as a group discuss the challenges and successes they have experienced during their skills transfer period.
This will include what they are doing differently as a direct result of the training and how this has positively impacted the organisation.
This is an excellent way to encourage the learning, support the skills transfer into the workplace and act as a measure to evaluate the training.

We compile this information into a report so that you have evidence of your return on investment.