ITILĀ® Foundation
Introduction to and reasons for ITIL
ITIL vocabulary, key terminology and processes
Inter-dependencies of the ITIL modules
Justifying ITIL in an organisation
ITIL and Quality
Planning for Service Management
Service Level Management and SLAs
Understanding, identifying and controlling IT resources
Effective handling of incidents and problems, speedy restoration of services and resolution of problems
Understanding the essential role of the Service Desk in delivering quality IT services that delight your customers
Controlling changes in an organisation and delivering required benefits through controlled release processes
Capacity planning for IT resources
Planning for high availability and IT Service Continuity, anticipating large and small service interruptions
Understanding the financial issues inherent in providing quality IT services
Improved Management reporting as a result of disciplined data collection
Examination practice, technique, hints & tips
This course is a practical workshop, based on the Service Management de facto standard ITIL (IT Infrastructure Library) for IT staff of all levels who are involved in the delivery or support of IT services. The workshop fully prepares participants for the ISEB Foundation Certificate in Service Management.
Courses are ran weekly and can be delivered over weekends
Have two or more people to train? you may consider a closed group course.
Benefits include:
- Cost effective
- Choose a date to suit you
- Customise content and timings
- No minimum delegate
- Choose how the course is delivered – In person face-to-face at your location or virtualĀ
Contact us onĀ [email protected]Ā to discuss specific date and delivery requirements.
We can deliver our training sessions in several ways, these being:
- Open public course (Contact us if you can’t see a suitable date listed)
Please enquire about the following methods
- Closed group
- In person face to face
- virtual
- One to one coaching
Course Benefits
- Fully led tutor instruction
- Comprehensive courseware for all delegates
- Certificates of attendance
- Course Guarantee
- Emergency trainer
- Contextualisation and customisation for Closed group courses
- Evaluation Feedback
- Access to Customer Portal (course bookers) for oversight of past and future training events and attendance details
Key Features
Engaging & interactive tutor led session
Comprehensive course materials
£1,149.00 Plus VAT
Can’t see a suitable date? Please request a date here
Payment available via all major credit cards or Invoice. All options available during the online booking process.