This comprehensive one-day course equips professionals with the essential skills to communicate effectively in modern hybrid workplaces. Participants will master the 4 Cs of communication, develop deep active listening techniques, navigate digital and asynchronous challenges, learn assertive strategies for difficult conversations, and understand the psychology of non-verbal cues. The course balances theoretical frameworks with high-impact, interactive activities designed to build confidence and competence.
Is poor communication costing your team time, money, and morale? In today's hybrid world, silence and confusion are expensive. Transform your workplace with our one-day Communication Skills course. You will gain the confidence to lead clear, impactful conversations across any platform. Stop guessing and start connecting. Learn to navigate digital challenges, master active listening, and handle difficult talks with ease. This is not just theory; it is practical training that delivers real results. Choose from an open course, a closed group session, or bespoke one to one coaching to suit your needs. Your investment includes six CPD hours for your professional record. Don't let miscommunication hold you back any longer. To find out more, contact us at lets talk at e q v dot co dot uk.
Counts towards 6 CPD Hours1 Day9:00 - 5:00 for GroupsOpen Public & Closed Group
Please reflect on one or more of the questions below and come prepared to discuss your responses during the session.
Self-Assessment: On a scale of 1–10, how would you rate your current skill level in this subject? What factors influenced your rating?
Development Focus: Identify one specific behaviour, skill, or capability you would like to improve or develop further.
Relevant Examples: If possible, bring one or two relevant examples or scenarios from your experience that you would be willing to share with the group.
What You Will Learn
Identify the root causes and consequences of poor communication in the workplace
Apply the 4 Cs (Clarity, Conciseness, Cooperativeness, Consideration) to daily interactions
Execute the 5-step process for drafting clear and professional written communications
Implement best practices for face-to-face, virtual, and hybrid team meetings
Demonstrate active listening techniques including looping, paraphrasing, and reflecting
Diagnose and resolve common friction points in hybrid and asynchronous working environments
Apply the Assertiveness Formula to handle challenging scenarios and de-escalate conflict
Interpret non-verbal cues and body language to ensure message alignment
Your Post-Course Challenge
Within 7 days, apply the 'Assertiveness Formula' to one difficult conversation at work.
Audit your next 5 emails using the 5-Step Process before sending them.
In your next hybrid meeting, act as the 'Hybrid Champion' to ensure remote inclusion.
Practice active listening by paraphrasing one colleague's point in every meeting this week.
Reflect on the outcome of these actions and note what changed in the dynamic.
Counts Towards 6 CPD Hours
This course contributes 6 hours of Continuing Professional Development. Delegates can log these hours as evidence of structured learning for professional bodies and employers.
This comprehensive training programme is designed for professionals at any level who wish to enhance their interpersonal effectiveness and build stronger working relationships. Whether you are navigating the complexities of a hybrid environment or simply seeking to refine your daily interactions, this course provides the tools necessary for success.
This course is ideal for:
Emerging leaders who need to establish clear and confident communication channels with their teams
Remote workers looking to bridge the gap between digital correspondence and face-to-face connection
Project coordinators who must manage diverse stakeholders across different time zones and working styles
Customer-facing staff aiming to de-escalate tensions and resolve client issues with greater empathy
Administrative professionals seeking to streamline written correspondence and reduce misunderstandings
Team members who wish to contribute more effectively during meetings and collaborative sessions
No prior experience needed
This course is fully accessible to individuals regardless of their current skill level or industry background. We assume no prior knowledge of communication theory, ensuring that every delegate can engage with the material from the very beginning.
What you will take away
Delegates will leave with a renewed sense of confidence in their ability to convey messages clearly and listen actively to others. You will gain practical strategies for adapting your style to different audiences, resolving conflicts constructively, and fostering a more collaborative and inclusive workplace culture.
For Groups & Teams
We can deliver this training session in several ways to suit your organisation’s needs:
Open Public Course
Join delegates from other organisations on a scheduled date
Closed Group
Exclusively for your team, using your real scenarios
In Person
Face-to-face at your premises or a venue of your choice
Virtual
Live, interactive online delivery via Teams or Zoom
One-to-One Coaching
Personalised sessions tailored entirely to you
Have two or more people to train?
You may want to consider a closed group course. Benefits include:
Cost effective for teams
Choose a date to suit you
Customise content and timings
No minimum delegate numbers
Uses your real-world scenarios
Builds shared language in your team
Contact us on [email protected] to discuss specific dates and delivery requirements.
How Our Tutor-Led Courses Are Delivered
Before the day
Delegates are given pre-work to complete before attending. This ensures everyone arrives with relevant context and real scenarios from their own experience, so learning is immediately relevant and actionable from the first minute.
On the day
Our sessions are participative and highly interactive. We don’t do “death by PowerPoint” — instead, the day includes a variety of engaging activities throughout:
Real-world casework using your scenarios
Practical hands-on exercises
Real Play (not role play) simulations
Peer learning and group discussion
Case studies and scenario work
Facilitated discussion and structured reflection
What you leave with
Participants leave with:
Practical tools — frameworks and models you can use straight away
Clear action plans — specific next steps tailored to your role
Greater confidence — built through intensive, realistic practice
Skills you can apply immediately — not theory, but techniques tested during the day
After the day
Post-session measurements and a 30-day challenge ensure that learning is embedded and behaviour change is sustained.
Key Features
Course Duration is 1 Day
Engaging tutor led event
Comprehensive course materials
Certificates of attendance
Access to Customer Portal (course bookers)
Course Guarantee
Priced per delegate per day for open public course
From: £449.00 Plus VAT
Can’t see a suitable date? Please request a date here
Payment available via all major credit cards or Invoice. All options available during the online booking process.
