This comprehensive one-day course equips participants with the practical skills to communicate with confidence, clarity, and respect. It moves beyond theory to explore behaviour styles, the psychology of confrontation, de-escalation techniques, and advanced strategies for saying 'no' effectively while maintaining professional relationships. Participants will engage in extensive role-play to master the DESC model, manage aggressive interactions, and build a resilient self-image.
Are you tired of watching others walk all over you? Or perhaps you struggle to say no without feeling guilty? It is time to reclaim your voice. Our assertiveness training transforms hesitation into confident, clear communication. In just one day, you will learn to set firm boundaries while preserving professional relationships. You will stop over-explaining and start commanding respect. This is not just theory; it is about changing how you show up every single day. We offer this course as an open event, a closed group session, or tailored one to one coaching for your team. Best of all, you will earn six CPD hours to boost your professional record. Imagine walking into your next meeting with absolute certainty. That confidence starts here. To find out more, contact us at lets talk at e q v dot co dot uk.
Counts towards 6 CPD Hours1 Day9:00 - 5:00 for GroupsOpen Public & Closed Group
Please reflect on one or more of the questions below and come prepared to discuss your responses during the session.
Self-Assessment: On a scale of 1–10, how would you rate your current skill level in this subject? What factors influenced your rating?
Development Focus: Identify one specific behaviour, skill, or capability you would like to improve or develop further.
Relevant Examples: If possible, bring one or two relevant examples or scenarios from your experience that you would be willing to share with the group.
What You Will Learn
Define assertiveness and distinguish it clearly from passive, aggressive, and passive-aggressive behaviours
Identify personal rights and responsibilities in workplace interactions and challenge limiting beliefs
Apply the DESC model to structure difficult conversations and complex requests
Demonstrate techniques for refusing requests without guilt, aggression, or over-explanation
Evaluate the risks of confrontation and select appropriate response strategies for high-stakes scenarios
De-escalate aggressive behaviour using the JADE trap avoidance and neutralisation techniques
Master non-verbal communication cues including tone, pacing, posture, and eye contact
Practice receiving praise and giving constructive feedback effectively to build professional credibility
Your Post-Course Challenge
Within 30 days, identify one situation where you usually stay silent and apply the DESC model.
Practice the 'No' technique in a low-risk situation and note the outcome.
Reflect on how your self-image has shifted after using positive statements.
Counts Towards 6 CPD Hours
This course contributes 6 hours of Continuing Professional Development. Delegates can log these hours as evidence of structured learning for professional bodies and employers.
This transformative course is designed for professionals who wish to enhance their communication skills and navigate workplace interactions with greater confidence. Whether you struggle with setting boundaries or find it difficult to express your views without hesitation, this training provides the essential tools to communicate with clarity and respect.
This course is ideal for:
Junior staff members who wish to voice their opinions and ideas more confidently in team meetings
Experienced managers seeking to refine their approach when delivering difficult feedback or managing underperformance
Customer-facing roles that require the ability to handle complaints and de-escalate tense situations professionally
Project coordinators who need to negotiate deadlines and manage stakeholder expectations without over-committing
Team leaders looking to establish clear boundaries while maintaining positive and collaborative working relationships
Individual contributors who often feel guilty about saying no or struggle to assert their professional rights
No prior experience needed
This course is accessible to delegates at any stage of their career, as it focuses on building foundational interpersonal skills rather than relying on previous management experience. No specific background in psychology or conflict resolution is required—participants simply need a willingness to engage in self-reflection and practice new communication techniques in a supportive environment.
What you will take away
Delegates will leave with a renewed sense of professional confidence and a practical toolkit for handling challenging conversations with ease. You will gain the ability to set clear boundaries, manage aggressive behaviour effectively, and foster a more resilient self-image that supports long-term career growth.
For Groups & Teams
We can deliver this training session in several ways to suit your organisation’s needs:
Open Public Course
Join delegates from other organisations on a scheduled date
Closed Group
Exclusively for your team, using your real scenarios
In Person
Face-to-face at your premises or a venue of your choice
Virtual
Live, interactive online delivery via Teams or Zoom
One-to-One Coaching
Personalised sessions tailored entirely to you
Have two or more people to train?
You may want to consider a closed group course. Benefits include:
Cost effective for teams
Choose a date to suit you
Customise content and timings
No minimum delegate numbers
Uses your real-world scenarios
Builds shared language in your team
Contact us on [email protected] to discuss specific dates and delivery requirements.
How Our Tutor-Led Courses Are Delivered
Before the day
Delegates are given pre-work to complete before attending. This ensures everyone arrives with relevant context and real scenarios from their own experience, so learning is immediately relevant and actionable from the first minute.
On the day
Our sessions are participative and highly interactive. We don’t do “death by PowerPoint” — instead, the day includes a variety of engaging activities throughout:
Real-world casework using your scenarios
Practical hands-on exercises
Real Play (not role play) simulations
Peer learning and group discussion
Case studies and scenario work
Facilitated discussion and structured reflection
What you leave with
Participants leave with:
Practical tools — frameworks and models you can use straight away
Clear action plans — specific next steps tailored to your role
Greater confidence — built through intensive, realistic practice
Skills you can apply immediately — not theory, but techniques tested during the day
After the day
Post-session measurements and a 30-day challenge ensure that learning is embedded and behaviour change is sustained.
Key Features
Course Duration is 1 Day
Engaging tutor led event
Comprehensive course materials
Certificates of attendance
Access to Customer Portal (course bookers)
Course Guarantee
Priced per delegate per day for open public course
£449.00 Plus VAT
Can’t see a suitable date? Please request a date here
Payment available via all major credit cards or Invoice. All options available during the online booking process.
