Telesales

Duration 1 Day

TOL – This can be booked as a Time Optimised Learning course

Who should attend?

New telesales staff or experienced people who would benefit from some “refresher” training.

Learning Outcomes

• Demonstrate the correct breathing and voice style techniques
• Demonstrate how to handle both positive and negative responses
• Stay in control when dealing with “difficult” situations
• Describe the key telesales concepts
• Demonstrate the correct methods for making follow up calls
• Demonstrate effective closing techniques
• Create a personal implementation plan

Course Content

• Overcoming “telephone nerves”
• Telesales knowledge, attitude and ability
• Defining the telesales professional
• Dealing with “difficult people”
• Breathing and voice control
• Working with the receptionist
• Key telesales concepts
• Useful techniques for handling negative and positive responses
• Avoiding the common mistakes of follow up calls
• Getting attention and staying in control
• Closing techniques