Duration 1 Day
TOL – This can be booked as a Time Optimised Learning course
Who should attend?
People who need to project a professional image whilst managing the reception area of an organisation.
Learning Objectives
By the end of this course you will be able to:
- Describe the role and responsibilities of a receptionist
- Demonstrate effective questioning and listening skills
- Describe how to project a professional image
- Demonstrate the essential skills of taking messages, dealing with calls and receiving visitors
- Manage your time effectively
Course Content
- Understanding your role in representing your company
- Defining your customers and your responsibilities to them
- Projecting a professional image
- Questioning and listening skills
- Essential reception skills
- Dealing with difficult situations – remaining calm under pressure
- Managing your time effectively