Duration 1 Day

TOL – This can be booked as a Time Optimised Learning course

Who should attend?

People who need to project a professional image whilst managing the reception area of an organisation.

Learning Objectives

By the end of this course you will be able to:

  • Describe the role and responsibilities of a receptionist
  • Demonstrate effective questioning and listening skills
  • Describe how to project a professional image
  • Demonstrate the essential skills of taking messages, dealing with calls and receiving visitors
  • Manage your time effectively

Course Content

  • Understanding your role in representing your company
  • Defining your customers and your responsibilities to them
  • Projecting a professional image
  • Questioning and listening skills
  • Essential reception skills
  • Dealing with difficult situations – remaining calm under pressure
  • Managing your time effectively