Duration 1 Day
TOL – This can be booked as a Time Optimised Learning course
Who should attend?
Anyone who would benefit from a greater ability to influence and persuade at all levels in the workplace.
Learning Outcomes
- Describe the differences between persuasion, influence and manipulation
- Demonstrate the essential skills of persuasion
- Describe the importance of trust and credibility
- Demonstrate effective questioning and listening skills
- Describe the three tiers of influencing
- Plan your negotiation and create “win/win” outcomes
- Create a personal implementation plan
Course Content
- Persuasion versus Manipulation
- The Persuasion Structure
- Demonstrating confidence in expression
- The skills of assertiveness
- Influencing techniques
- Defensive positions