Duration 1 Day

TOL – This can be booked as a Time Optimised Learning course

Who should attend?

Anyone who would benefit from a greater ability to influence and persuade at all levels in the workplace.

Learning Outcomes

  • Describe the differences between persuasion, influence and manipulation
  • Demonstrate the essential skills of persuasion
  • Describe the importance of trust and credibility
  • Demonstrate effective questioning and listening skills
  • Describe the three tiers of influencing
  • Plan your negotiation and create “win/win” outcomes
  • Create a personal implementation plan

Course Content

  • Persuasion versus Manipulation
  • The Persuasion Structure
  • Demonstrating confidence in expression
  • The skills of assertiveness
  • Influencing techniques
  • Defensive positions