Inbound Sales Skills

Duration: 1 Day

Learning Objectives

  • Demonstrate telephone competence and confidence
  • Listening Skills
  • Upselling
  • Gaining trust
  • Closing

Course Content

  • The reasons for loosing customers
  • Setting the correct first impression
  • Building customer rapport
    • Matching the customer
    • Identifying customer type
    • Fulfilling buying needs
  • Building your structure
    • Listening Skills
    • Identifying customer needs
    • Questioning skills
    • Building and supporting needs
  • Up-selling
    • Using the benefit concept
    • Increasing the need awareness
    • The stages of the buying process
  • The power of empathy
  • Gaining trust and providing reassurance
  • Dealing with questions
  • Closing the sale and securing the business
  • Ending the call positively