Duration 1 Day

Who Should Attend?

Personal Assistants, Executive Secretaries and Office Professionals who wish to develop their skills and abilities.

Learning Outcomes

  • Identify the qualities of a successful PA.
  • Communicate assertively with managers and staff at all levels
  • Gain co-operation and commitment from colleagues and outside business contacts.
  • Explore ways to broaden the scope of your role.
  • Deal effectively and positively with difficult situations.

Course Content

  • Providing pro-active support.
  • Managing the manager.
  • Contributing to the team’s success.
  • Managing your own and your manager’s time.
  • Handling difficult situations.
  • Taking greater control and responsibility.
  • Practical time management.