Customer Service

Duration 1 Day

Who should attend?

This course is essential for anyone who manages customer service and individuals with customer facing role, whether on the telephone or in person.

Learning Objectives

By the end of this course you will be able to:

  • Understand the importance of delivering excellent customer service
  • Identify what customers are looking for and what drives them away
  • Demonstrate the key skills of dealing with customers on the phone and face to face
  • Manage complaints and calm down the angry customer
  • Create an action plan for delivering excellent customer service

Course Content

  • Are You Being Served? Delegates’ experiences as a customer
  • Defining good and bad service
  • Key telephone skills
  • Dealing with customers face to face.