Duration 1 Day

Who should attend?

Anyone who has responsibility for credit control and/or debt collection in their organisation.

Learning Objectives

By the end of this course you will be able to:

  • Demonstrate a clear understanding of the payment cycle
  • Understand best practise in credit control and debt collection
  • Make effective credit control calls
  • Deal with reluctant payers
  • Understand the relevant legislation

Course Content

  • Fear of asking – ‘cash flow blackmail’.
  • Understanding the payment cycle.
  • Defining your payment terms and credit limits.
  • Making credit control calls – effective telephone skills.
  • Dealing with stubborn payers.
  • Understanding the legislation.