Duration 1 Day

TOL – This can be booked as a Time Optimised Learning course

Who should attend?

Those who need to act in a more assertive manner.

Learning Outcomes

  • Understand what Assertiveness is
  • Understand other Behaviour Styles
  • Demonstrate the skills of Assertiveness

Course Content

  • What is assertiveness?
  • Rights and responsibilities in Assertiveness
  • Assertion and you
  • Behaviour styles
  • NonAssertive Behaviour
  • Aggressive Behaviour
  • Assertive Behaviour