Duration 1 Day

TOL – This can be booked as a Time Optimised Learning course

Who should attend?

Delegates who are looking to improve communication and interpersonal skills in their working environment

Learning Outcomes

  • Describe the difference between “Actual” and “Active” listening
  • Demonstrate “Active Listening Skills”
  • Appreciate the role of Listening in Effective Communication
  • Develop a personal Action Plan to Improve Listening Skills

Course Content

  • The “Internal” and “External” Aspects of Listening
  • The importance of NonVerbal Communication
  • “Actual” and “Active” Listening
  • Barriers to Listening
  • The Impact of Behaviour on Listening