Essential Skills For Work
Communication
The three elements of communication
Choosing the right method of communication
Customer Service
Who are my customers?
What does good customer service look like?
How to manage complaints
Professional Telephone Skills
Telephone techniques including live role play of different scenarios
Talking Business skills practice, choosing the right words that work for work
Email for the workplace
Tone and content, why are emails different to other forms of written communication?
Structuring an email in the workplace
Difficult emails and how to respond
Best practice on attachments, errors and style
Team working
Belbin team roles
Interpersonal skills
Understanding other peoples motivations?
Dress codes
Essential Skills For Work has been designed to help new starters who have limited work experience to quickly become effective as a new member of the work force. The course offers a practical set of tools and techniques instantly useable in the workplace. The content is designed to complement and support any induction and role specific skills and technical training the learners may be undertaking.
Have two or more people to train? you may consider a closed group course.
Benefits include:
- Cost effective
- Choose a date to suit you
- Customise content and timings
- No minimum delegate
- Choose how the course is delivered – In person face-to-face at your location or virtual
Contact us on [email protected] to discuss specific date and delivery requirements.
We can deliver our training sessions in several ways, these being:
- Open public course (Contact us if you can’t see a suitable date listed)
Please enquire about the following methods
- Closed group
- In person face to face
- virtual
- One to one coaching
Course Benefits
- Fully led tutor instruction
- Comprehensive courseware for all delegates
- Certificates of attendance
- Course Guarantee
- Emergency trainer
- Contextualisation and customisation for Closed group courses
- Evaluation Feedback
- Access to Customer Portal (course bookers) for oversight of past and future training events and attendance details
Key Features
Engaging & interactive tutor led session
Comprehensive course materials
£449.00 Plus VAT
Payment available via all major credit cards or Invoice. All options available during the online booking process.