ITIL® Overview

Course Duration is 1/2 Day (groups of 12)

£2,995.00 Plus VAT

Delivery Method

Face To Face Delivery  Virtual Delivery One To One Coaching Closed Group Course Public Course

Business Benefit

ITIL® (Information Technology Infrastructure Library) is a framework intended for selecting, planning, delivering, and maintaining IT services within an IT department. IT service management helps individuals manage organisation risk, build up client relations, establish cost-effective practices, and build a stable IT environment.
ITIL contains five phases of the service life cycle: service strategy, service transition, service design, service operation, and continual service improvement. It helps to establish and enhance their overall IT service
management capability and deliver maximum service value to customers.

Who Should Attend

Individuals who require a basic understanding of the refreshed ITIL® framework and how it may be used to enhance the quality of IT service management within an organisation.

Learning Outcomes

In this ITIL® Overview training course, you will get in-depth knowledge of ITIL®
such as what is ITIL®, ITIL® 2011, functions and processes of ITIL, service
lifecycle, information security management, types of SLA, and 4 Ps of service
At the end of this training, you will able to enhance the overall quality of IT
service management in their organisation successfully. You will also be able
to manage IT as a service using ITIL® methodology.
Holding this effective ITIL® skills will help you to get the desired job and align
their IT services to the needs of their customers and organisation

Course Content

Module 1: Introduction to ITIL®
Module 2: Definitions and Terminology
Module 3: ITIL® Lifecycle Service Operations
Module 4: ITIL® Lifecycle Service Design
Module 5: ITIL® Lifecycle Service Strategy
Module 6: ITIL® Lifecycle Continual Service Improvement
Module 7: ITIL® Lifecycle Service Transition

How to Book

If you are interested in booking this course, then please select an available date and then click book now to complete the booking. Can’t see a suitable date contact us on [email protected] and we can discuss specific date requirements.


These follow up coaching sessions help support your colleagues to embed their learning during their skills transfer period.  Applying new skills and changing behaviour takes effort and practice.  After attending a training course many colleagues will find they need support through this transition.  EQV can provide that support with follow up coaching sessions to help embed the learning.

Embedding coaching sessions can be delivered in 90 minute and half day durations.  The facilitator will work with the group to capture feedback about challenges and how to overcome them ensuring success going forward.

Having a formal embedding coaching session will not only increase the success of the skills transfer period but helps create a platform of motivation, inclusivity and commitment within the group.