This course equips professionals with the practical skills and emotional intelligence needed to transform feedback from an uncomfortable obligation into a powerful tool for growth. Delegates will learn to separate judgment from constructive insight, apply the SBI model for clarity and objectivity, and navigate high-stakes conversations with confidence and composure. By mastering active listening, empathy, and strategies to de-escalate defensiveness, participants will build resilience in both giving and receiving feedback — even in complex or sensitive situations. Ultimately, they will leave with a personalised action plan to embed these skills into daily workplace practice, fostering a culture of continuous improvement and trust.
Tired of feedback feeling awkward or avoided?
What if you could turn every conversation into a chance to grow — for you and your team?
This one day course gives you the skills to give and receive feedback with clarity, confidence and care. You’ll learn how to separate judgement from insight, stay calm under pressure, and use proven models to speak objectively — even when it’s tough.
You’ll leave with a personalised action plan to build trust, boost performance and make feedback a natural part of your day.
Available as an open course, closed group session or one to one coaching, it counts towards six CPD hours.
To find out more, contact us at lets talk at e q v dot co dot uk.
Counts towards 6 CPD Hours1 Day9:00 - 5:00 for GroupsOpen Public & Closed Group
Please reflect on one or more of the questions below and come prepared to discuss your responses during the session.
Self-Assessment: On a scale of 1–10, how would you rate your current skill level in this subject? What factors influenced your rating?
Development Focus: Identify one specific behaviour, skill, or capability you would like to improve or develop further.
Relevant Examples: If possible, bring one or two relevant examples or scenarios from your experience that you would be willing to share with the group.
What You Will Learn
Distinguish between evaluative judgment and developmental data in feedback conversations.
Apply the Situation-Behaviour-Impact (SBI) model to structure objective feedback.
Prepare mentally and emotionally for high-stakes feedback sessions.
Utilise active listening and empathy to de-escalate defensive reactions.
Navigate the 'defensive cycle' to transform resistance into productive dialogue.
Demonstrate effective techniques for receiving feedback without becoming defensive.
Address complex scenarios including repeated offences and sensitive personal topics.
Design a personal implementation strategy for immediate workplace application.
Your Post-Course Challenge
Within the next week, deliver one piece of constructive feedback using the SBI model.
Ask a colleague for one piece of feedback on your own performance.
Reflect on how the receiver responded and what you would do differently.
Counts Towards 6 CPD Hours
This course contributes 6 hours of Continuing Professional Development. Delegates can log these hours as evidence of structured learning for professional bodies and employers.
This course is designed for professionals who regularly engage in performance conversations and want to build confidence in delivering and receiving feedback effectively. Whether you're new to managing people or looking to refine your approach, it provides practical tools to turn challenging discussions into opportunities for growth.
This course is ideal for:
New managers who are beginning to lead teams and want to establish strong feedback habits from the start
Team leaders seeking to improve how they guide performance and support team development
Supervisors who face regular performance discussions and want to handle them with greater ease
Project managers needing to give clear, constructive input on work and collaboration
HR professionals advising others on feedback practices or modelling effective communication
Anyone preparing for a leadership role who wants to build essential interpersonal skills early
No prior experience needed
No prior training in feedback or communication is required — the course is accessible to those at any stage of their management journey. Concepts are introduced clearly and built upon progressively, ensuring everyone can participate and benefit regardless of background.
What you will take away
You will leave with increased confidence in handling feedback conversations, a clearer approach to giving and receiving input constructively, and practical strategies you can apply immediately in your workplace to improve team dynamics and performance.
For Groups & Teams
We can deliver this training session in several ways to suit your organisation’s needs:
Open Public Course
Join delegates from other organisations on a scheduled date
Closed Group
Exclusively for your team, using your real scenarios
In Person
Face-to-face at your premises or a venue of your choice
Virtual
Live, interactive online delivery via Teams or Zoom
One-to-One Coaching
Personalised sessions tailored entirely to you
Have two or more people to train?
You may want to consider a closed group course. Benefits include:
Cost effective for teams
Choose a date to suit you
Customise content and timings
No minimum delegate numbers
Uses your real-world scenarios
Builds shared language in your team
Contact us on [email protected] to discuss specific dates and delivery requirements.
How Our Tutor-Led Courses Are Delivered
Before the day
Delegates are given pre-work to complete before attending. This ensures everyone arrives with relevant context and real scenarios from their own experience, so learning is immediately relevant and actionable from the first minute.
On the day
Our sessions are participative and highly interactive. We don’t do “death by PowerPoint” — instead, the day includes a variety of engaging activities throughout:
Real-world casework using your scenarios
Practical hands-on exercises
Real Play (not role play) simulations
Peer learning and group discussion
Case studies and scenario work
Facilitated discussion and structured reflection
What you leave with
Participants leave with:
Practical tools — frameworks and models you can use straight away
Clear action plans — specific next steps tailored to your role
Greater confidence — built through intensive, realistic practice
Skills you can apply immediately — not theory, but techniques tested during the day
After the day
Post-session measurements and a 30-day challenge ensure that learning is embedded and behaviour change is sustained.
Key Features
Course Duration is 1 Day
Engaging tutor led event
Comprehensive course materials
Certificates of attendance
Access to Customer Portal (course bookers)
Course Guarantee
Priced per delegate per day for open public course
£449.00 Plus VAT
Can’t see a suitable date? Please request a date here
Payment available via all major credit cards or Invoice. All options available during the online booking process.
