Assertiveness In Work
£395.00 Plus VAT
How managers come across to staff and how staff come across to customers can have a big impact on business results. Our behaviour in the workplace can impact on sales, productivity, staff retention, absenteeism and managing change. The skills of assertiveness can unlock the true potential of an organisation.
How to Book
If you are interested in booking this course, then please select an available date and then click book now to complete the booking.
Who Should Attend
Anyone who has to deal with a variety of delicate issues which, potentially, could result in difficult people situations if not handled confidently and skilfully.
Cope calmly with aggression and hassles
Arrive at successful personal outcomes in a variety of demanding situations
Appreciate the importance of nonverbal behaviour when interacting assertively communicate effectively in group situations
Rights and Behaviours understanding how your style of behaviour emanates from the rights you give to yourself and others
Nonverbal Behaviour clarifying nonverbal aspects of assertion, aggression and nonassertion
Inner Dialogues the relationships between the things we say to ourselves and how we behave; the
importance of getting things right in our head
Assertive Outcomes how to achieve win/win or remain firm when things are nonnegotiable, ie saying “no”
Assertive Options how to make your assertions