Duration 1 Day

Who should attend?

Anyone who wants to build or improve their Lync skills.

Learning Objectives

By the end of this course you will be able to:

  • Understand and set your availability
  • Build and manage your contacts list
  • Make and receive voice and video calls, including virtual meetings and conferences, and instant messages
  • Share recordings and other documents
  • Delegate management.

Course Content

  • Set/change your own and see others’ availability (Presence)
  • What your Presence status means
  • How to add a contact
  • How to use Groups and Frequent Contacts
  • How to get full information about a contact
  • How to send and receive Instant Messages (IM)
  • How to participate in a group IM
  • Where IM conversations are saved
  • Managing your mic, speakers and webcam settings
  • Making, accepting and declining voice calls
  • Audio conferencing
  • Forwarding calls to someone else
  • Managing calls and communications for someone else
  • Making and receiving video calls
  • Video conferencing
  • Running a virtual meeting
  • Sharing documents and applications
  • Making and managing recordings.