Dealing with Negativity

Duration 1 Day

TOL – This can be booked as a Time Optimised Learning course

Who should attend?

Managers who may have to deal with negativity in the workplace.

Learning Objectives

By the end of this course you will be able to:

  • Help staff to come to terms with change and confront the challenges of the modern working environment.
  • Understand the different types of negativity and develop strategies for dealing with them.
  • Demonstrate practical techniques for managing negative behaviour.
  • Help staff re-discover their motivation.
  • Create a post course action plan for dealing with negativity.

Course Content

  • The causes of negativity
  • ‘Situational’ and ‘Habitual’ negativity
  • The effect of negativity on behaviour
  • How to manage behaviour in the workplace
  • Motivation – re-energising your people
  • Personal Implementation Plans