CMI Level 3 Award – Introduction to First Line Managers

Duration: 4 Days

Learning Outcomes

  • Understand the role of the first line manager
  • Be able to construct a personal development plan
  • Understand stakeholders and their needs
  • Be able to plan to meet those needs
  • Understand the need to develop and maintain working relationships
  • Be able to manage team performance

Course Content

  • Describe the role and responsibilities of the first line manager
  • Explain the skills and knowledge required of the first line manager
  • Compare own existing skills and knowledge with those required
  • Construct a personal development plan that supports and develops existing and required skills and knowledge
  • Identify the first line manager’s immediate stakeholders and their needs
  • Describe the data and information available to the first line manager on stakeholder needs
  • Develop a plan to meet existing and potential needs of stakeholders
  • Explain methods to develop and maintain working relationships
  • Describe methods of identifying and supporting the performance of team members