by eqv123 | Mar 2, 2020 | Sales and Customer Service, Training
Duration: 1 Day Learning Objectives Demonstrate telephone competence and confidence Listening Skills Upselling Gaining trust Closing Course Content The reasons for loosing customers Setting the correct first impression Building customer rapport Matching the customer...
by eqv123 | Mar 2, 2020 | Personal Development, Sales and Customer Service, Training
Duration 1 Day Learning Objectives Describe confidently what teamwork is Understanding your role in a successful team Plan how you will become a better team player Course Content Birthday intros Memory exercise The ‘Cup-Song’ Group discussion –...
by eqv123 | Mar 2, 2020 | ILM Qualifications, Sales and Customer Service
Duration 3 Days Who should attend? Managers and staff in a customer facing role. Learning Outcomes Understand what customer service is What do customers expect of us? How should we communicate with our customers? How customer service can keep or lose customers...
by eqv123 | Mar 2, 2020 | Sales and Customer Service
Who Should Attend Anyone involved in promoting the organisations services to members and clients. Learning Outcomes Describe the organisations Market and how its services meet that markets needs Understand the organisations Market Mix Describe the role of Marketing in...
by eqv123 | Mar 2, 2020 | Sales and Customer Service, Training
Duration: 1 Day Learning Objectives Demonstrate telephone competence and confidence Understand the do’s and don’ts of taking and making calls Demonstrate the skills of dealing with difficult conversations Create a personal implementation plan Course...
by eqv123 | Mar 2, 2020 | Personal Development, Sales and Customer Service
Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Sales people, buyers, managers and anyone who is involved in negotiation at any level.Learning OutcomesDefine negotiation and the myths around negotiationIdentify the 3...
by eqv123 | Mar 2, 2020 | Personal Development, Sales and Customer Service
Duration 1 DayWho should attend?This course is essential for anyone who manages customer service and individuals with customer facing role, whether on the telephone or in person.Learning ObjectivesBy the end of this course you will be able to:Understand the importance...
by eqv123 | Mar 2, 2020 | Personal Development, Sales and Customer Service
Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Anyone who would benefit from a greater ability to influence and persuade at all levels in the workplace.Learning OutcomesDescribe the differences between persuasion,...
by eqv123 | Mar 2, 2020 | Personal Development, Sales and Customer Service
Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Any sales person, account manager or representative who needs to fine tune their time management skills.Learning OutcomesDescribe the priority tasks of selling and the...
by eqv123 | Mar 2, 2020 | Sales and Customer Service
Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Any member of staff who regularly uses a telephone.Learning OutcomesDemonstrate telephone competence and confidenceUnderstand the dos and don’ts of taking and...
by eqv123 | Mar 2, 2020 | Sales and Customer Service
Duration 1ÃÂÃÂ DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?New telesales staff or experienced people who would benefit from some “refresher” training.Learning OutcomesDemonstrate the correct breathing and voice...
by eqv123 | Mar 2, 2020 | Sales and Customer Service
Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Anyone in a sales role who needs to increase the effective use of their time, maximise profits and beat their sales targets.Learning OutcomesDescribe the benefits of...
by eqv123 | Mar 2, 2020 | Sales and Customer Service
Duration 1 DayTOL – This can be booked as a Time Optimised Learning courseWho should attend?Account Managers and Sales Executives who wish to make the best use of their time and optimise their sales effortsLearning ObjectivesBy the end of this course you will be...
