Duration 2 Days
Who should attend?
“Anyone who has to deal with a variety of delicate issues which, potentially, could result in difficult people situations if not handled confidently and skilfully.”
Learning Outcomes
- By the end of this course you will be able to:
- cope calmly with aggression and hassles
- arrive at successful personal outcomes in a variety of demanding situations
- appreciate the importance of nonverbal behaviour when interacting assertively communicate effectively in group situations
Course Content
- Rights and Behaviours understanding how your style of behaviour emanates from the rights you give to
- yourself and others
- Nonverbal Behaviour clarifying nonverbal aspects of assertion, aggression and nonassertion
- Inner Dialogues the relationships between the things we say to ourselves and how we behave; the
- importance of getting things right in our head
- Assertive Outcomes how to achieve win/win or remain firm when things are nonnegotiable, ie saying “no”
- Assertive Options how to make your assertions