Duration 2 Days

Who should attend?

“Anyone who has to deal with a variety of delicate issues which, potentially, could result in difficult people situations if not handled confidently and skilfully.”

Learning Outcomes

  • By the end of this course you will be able to:
  • cope calmly with aggression and hassles
  • arrive at successful personal outcomes in a variety of demanding situations
  • appreciate the importance of nonverbal behaviour when interacting assertively communicate effectively in group situations

Course Content

  • Rights and Behaviours understanding how your style of behaviour emanates from the rights you give to
  • yourself and others
  • Nonverbal Behaviour clarifying nonverbal aspects of assertion, aggression and nonassertion
  • Inner Dialogues the relationships between the things we say to ourselves and how we behave; the
  • importance of getting things right in our head
  • Assertive Outcomes how to achieve win/win or remain firm when things are nonnegotiable, ie saying “no”
  • Assertive Options how to make your assertions